topic Re: Can't open Podcast-Link in Android

Can't open Podcast-Link

valymar — Sat, 14 May 2016 23:16:36 GMT

Hi,

I sent me this link to my smartphone: https://open.spotify.com/episode/0VpyIy8Srg5IKQdRAbDDH1#numberToText_linkTexting_0

It's a Samsung Galaxy S3 mini. The Spotify-App is installed and updatet, but the link won't open. I also don't have a "shows"-Button. Is ist true, that this button dissapears, when you have premium?

If I search for "fest & flauschig", I didn't find the podcast. So... any ideas? 🙂

Re: Can't open Podcast-Link

Kannixx — Sun, 15 May 2016 08:29:26 GMT

Hi,

exactly the same problem here on updated Spotify Android App.

Shows are only available in a few countries right? Germany is one of them. So, this should not be the problem. At least for me.

It's really odd that the complete "Podcasts and video" section is not visible.

Any suggestions?

Re: Can't open Podcast-Link

riwwelkuche — Sun, 15 May 2016 10:08:30 GMT

Hi all,

It's the same for me. I think in my case the problem is that I live in Switzerland, which apperently is not on the list of countrys for this podcast.

Which really annoys me.

Are you also living abroad? I'm going to write an email to the support and post it here in case I get an answer.

Re: Can't open Podcast-Link

ulukai2 — Tue, 17 May 2016 06:01:41 GMT

It's also the same for me: The "Podcasts & Video shows" button is missing (in "Browse") and I cannot find "Fest & Flauschig" by searching.

... and yes, I actually do live in Germany and also created my account here...

Re: Can't open Podcast-Link

Basti3094 — Sun, 15 May 2016 11:11:22 GMT

Same here,

menu "podcasts and video shows" is not visible and also a link to the podcast doesn't work.

I have spotify version 5.3 on an android phone with android 4.2.2.

Would love to listen to "fest & flauschig" as soon as possible.

Re: Can't open Podcast-Link

riwwelkuche — Sun, 15 May 2016 10:55:18 GMT

I just tweeted at Spotiy support (@spotifycares), since I didn't find any phone number or email adress to call/write to. I will keep you updated.

Re: Can't open Podcast-Link

riwwelkuche — Sun, 15 May 2016 12:13:17 GMT

They just replied saying: "We're working on it, and we hope to have Shows available in Switzerland soon"

Which can mean anything, but at least they're aware of the problem.

Re: Can't open Podcast-Link

valymar — Sun, 15 May 2016 12:16:35 GMT

Thx for the update. Sadly, I live in Germany. ^^

Re: Can't open Podcast-Link

riwwelkuche — Sun, 15 May 2016 14:09:17 GMT

Tweet at them (@spotifycares), they answer you within 30 min or so. Even my solution wasn't the one I desired, at least someone takes care of your problem. So I can only recommend you to do that.

@valymar wrote:
Thx for the update. Sadly, I live in Germany. ^^

Re: Can't open Podcast-Link

valymar — Mon, 16 May 2016 05:42:22 GMT

I'm tweeting with them since yesterday. In my case it takes more than half an hour until they answer the questions. But that's ok. Anyway they answer. My mail to the service adress is still unanswered.

So, it has a bad taste, that they only react to tweets. That's no real support.

I keep you posted, when I got a solution.

Re: Can't open Podcast-Link

drlx — Mon, 16 May 2016 12:31:07 GMT

I have an HTC One S and I cannot open the link to the podcast. I also can't find podcasts via the Search feature.

Re: Can't open Podcast-Link

ulukai2 — Wed, 08 Jun 2016 14:09:43 GMT

@valymar:

Did you get a useful answer via Twitter?

Re: Can't open Podcast-Link

valymar — Wed, 08 Jun 2016 17:29:51 GMT

Twitter wasn't really helpful. But I mailed to support@spotify.com. They tried really hard to help me, but unfortunately it seems that my smartphone or the android version on it, is too old.