topic Can't play in any phones with my account in Android

Can't play in any phones with my account

avrilsu — Mon, 30 May 2016 11:04:58 GMT

Can anyone help me why Spotify doesn't work on my phone?

I searched for some solution from this community, such like remove SD card, login in other phones, or use other accounts login, none of them works.

I used my phone to play Spotify in US and it worked fine. Now I am in Taiwan and suddenly it stopped working on my phone.

My laptop(window) works fine. When my laptop's Spotify is playing and my phone will detect my laptop and inform me. So, I assume my phone is fine. Then, I turn off my laptop and login Spotify on my phone instead. I can login but once I try to play the songs, the green Shuffle Play bottom only flashes a sec when I click it. It just doesn't play.

I follow the solution and try to remove my SD card and uninstall and install the app following the steps. Spotify is still stubborn.

Then, I use the other account to login on my phone, not working.

I turned to use my account to login other people's phone, like HTC, iphone 6. IT'S STILL NOT WORKING.

Any expert helps me solve this problem, please!

My phone: Samsung A5

Re: Can't play in any phones with my account

Joe — Mon, 30 May 2016 12:06:51 GMT

Are you a premium subscriber? If not, try changing your country to Taiwan in your account settings.

Re: Can't play in any phones with my account

avrilsu — Mon, 30 May 2016 12:13:10 GMT

Hi Joe, thanks for your reply.

I'm not a premium subscriber and I changed my location when I logged in Spotify long time ago. Any advice?

Re: Can't play in any phones with my account

Joe — Mon, 30 May 2016 13:25:28 GMT

Have you tried a clean reinstall following the steps in this post?

Re: Can't play in any phones with my account

avrilsu — Tue, 31 May 2016 12:25:34 GMT

Hi Joe, I tried and I also format my SD card. None of them worked.

I don't know whether I did them wrong or other issues, Spotify just doesn't play.

I tried:

1. Uninstall and install Spotify following the steps as this post

2. Use another account to login on my phone

3. Use my account to login others' phone (HTC, iphone)

4. Use other place's Wifi to repeat above #1.

5. Follow the steps to uninstall, install without SD card, even format my SD card.

Probably my phone has some bugs in the system.