topic Re: Premium not working on my cell! in Android

Premium not working on my cell!

norman2DaResQ — Sat, 04 Jun 2016 16:33:52 GMT

I have a question, when I became a premium account purchaser, isn't my cell phone part of the combination?? I still can't do somethings that I thought was allowed when becoming an premium user.... Like being able to repeat songs, and playing the songs I want to hear at that moment in my playlist... When I try to play a song, it constantly lets me know I can't do it unless I purchase premium, and I'm like WTF, I'm suppose to be on premium... Please help me with this!!!!

Re: Premium not working on my cell!

Bittencourt — Sun, 05 Jun 2016 03:09:15 GMT

Hi @norman2DaResQ,

Check your subscription page. Your status should be Premium.

If you're on Premium, try signing out and back into the app.

If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If you've tried all the steps above, please click which here. We'll then take you through a survey to point you in the right direction 🙂