topic Re: Chrome Cast Audio problem. in Android

Chromecast Audio problem.

user-removed — Thu, 23 Jun 2016 06:18:27 GMT

When trying to skip forward to next song when casting to my chromecast audio from spotify on my iphone or ipad, it stops playing and when I press play it skips to next song and stops. Then pressing play again makes it skip to next song again and again until it suddenly plays a song. This keeps happening and is so annoying! I have try to reset, all devises and wifi router, nothing helps?

Topic on Google forum

Video of the problem: youtube video

Re: Chrome Cast Audio problem.

mrmanson666 — Wed, 15 Jun 2016 07:00:34 GMT

I've tried everything you can think of. Nothing helps for me

Re: Chrome Cast Audio problem.

user-removed — Wed, 15 Jun 2016 07:14:46 GMT

If you also have this problem, please check: "Me too"!

Re: Chrome Cast Audio problem.

juanlive-6 — Wed, 15 Jun 2016 10:46:16 GMT

It also has a lot of lags during playback

Re: Chrome Cast Audio problem.

juanlive-6 — Fri, 17 Jun 2016 11:51:53 GMT

When Spotify hangs in pause, I've tried to close Spotify and open the Google Cast application, which allows you to pause and resume whatever is being casted, and, surprisingly, it has the same problem: I press resume, the icon changes to play, and then it change to pause again in less than a second.

Re: Chrome Cast Audio problem.

juanlive-6 — Fri, 17 Jun 2016 11:54:00 GMT

I think this is the most important and urgent issue with Spotify. I subscribed to use it with Chromecast and nowadays it's completely unusable, so I'm being pushed to look for another service to begin enjoying my chromecast. And I'm seeing in many forums that I'm not the only one.

Re: Chrome Cast Audio problem.

f-geiger — Sun, 19 Jun 2016 15:20:27 GMT

Same here, tried with Galaxy S5, Xperia Z3 Compact and a Blaupunkt tablet. Everything with most recent firmware. Chromecast-Wifi at 5Ghz, 108Mbit/s, FritzBox 7390.

Same issue is discussed in google-forum:

https://productforums.google.com/forum/?hl=de#!topic/chromecast/uDFWSxBjqAM;context-place=forum/chromecast

Spotifys biggest competitor works fine with chromecast........

Re: Chrome Cast Audio problem.

juanlive-6 — Sun, 19 Jun 2016 18:43:21 GMT

This issue has more than six months without a fix

Re: Chrome Cast Audio problem.

michaelcutajar — Tue, 21 Jun 2016 08:35:58 GMT

I also have this problem

I have emailed spotify with a link to this thread, and also a link to the google Product forums where the issue is being discussed however everytime that support reply, they ignore both threads and just ask basic questions like "have you got the latest firmware?"... If they don't know how to fix it then just say... don't leave us hanging on for months on end. Very poor service from customer support. Very dissapointed

Re: Chrome Cast Audio problem.

mrmanson666 — Tue, 21 Jun 2016 08:41:04 GMT

You're a 100 percent right. It's so annoying. I would say just keep complaining about it. And maybe you should try their Twitter account too. @Spotifycares They seem to be responsive.

Re: Chrome Cast Audio problem.

f-geiger — Tue, 21 Jun 2016 08:57:24 GMT

Here´s someone with the Problem solved:

https://community.spotify.com/t5/Help-Android/Chromecast-Audio-problems-skipping-tracks/td-p/1258699

Is there anyone else to comfirm this?

I´ve contacted Support via eMail in that matter.

Re: Chrome Cast Audio problem.

michaelcutajar — Wed, 22 Jun 2016 10:18:07 GMT

i have been emailing spotify support for over a week now and they are hopeless.

I sent them links to all the forums where people are complaining about this. They just keep sending me scripted replies back with questions i have already answered.

I have also now contacted google who asked for the links and said they are going to take it up with their product manager at/with spotify. Who knows if this will actually happen.

Either way i have been a loyal spotify customer for years now, have friends and clients who now use it as i have put them on to it. I'm pretty dissapointed their support is a total let down. Its fine to say "we don't know" or "yes we know about the issue and are working on it", but its really poor service to just keep fobbing someone off with no proper aknowledgement.

Re: Chrome Cast Audio problem.

user-removed — Thu, 23 Jun 2016 06:23:01 GMT

In february support set me up with a test account and this did NOT help. I had the exact same problem on the test account. Support told me the following and closed me request:

"Our tech folks are currently looking into it. A fix should be on its way soon. As soon as we have updates, we will let you know.

If you have any further questions, please let us know.

Thanks in advance for your understanding and patience in this matter.

We wish you a great day!

Maria

Spotify Customer Support"

No update or fix has been released and I am still waiting paitiant. 🙂

Re: Chrome Cast Audio problem.

mrmanson666 — Thu, 23 Jun 2016 06:54:35 GMT

There was an Android Spotify app update yesterday. Did something change? I couldn't test it so far.

Re: Chrome Cast Audio problem.

juanlive-6 — Thu, 23 Jun 2016 18:09:47 GMT

I suspect that the problem is not with the code of an application, because the issue appears both with the Android version and the PC version. I imagine that it's something about net protocols, or configuration, or sysadmin, or system architecture or whatever else. I'm checking with the new Android update, and I'll post the results here.

Re: Chrome Cast Audio problem.

juanlive-6 — Thu, 23 Jun 2016 18:18:07 GMT

Yes, the problem continues even with the new version recently updated from Google Play: I skip to the next song, and then it stuck in pause forever. No matter what I do, no matter where I control Chromecast from (PC o Android).

Re: Chrome Cast Audio problem.

mrmanson666 — Thu, 23 Jun 2016 18:19:39 GMT

What a surprise😠

Re: Chrome Cast Audio problem.

michaelcutajar — Fri, 24 Jun 2016 00:41:27 GMT

they sent me the test account, still no difference...

Re: Chrome Cast Audio problem.

mrmanson666 — Fri, 24 Jun 2016 08:09:29 GMT

Yeah they still seem to think that that helps. Don't know why, it clearly doesn't.

Re: Chrome Cast Audio problem.

juanlive-6 — Fri, 24 Jun 2016 11:34:36 GMT

It seems that they have no clue of what's happening