topic Re: Offline files arent avilable in Android

Offline files arent avilable

Edenbachar — Thu, 21 Jul 2016 23:53:23 GMT

Hey, so I recently started using Spotify and became premium and all.
Downloaded the app and and with it, like a 1100 songs to be available offline.
Its the second time already that I turn off my phone, and on again and all the songs cannot be played offline like **bleep**
And I can see in the memory settings that Spotify weighs like 7-10 GB
Its really troubling me, I don't know how to fix it.
I'm using a OnePlus One BTW.

Re: Offline files arent avilable

anjieeeeeeeeee — Fri, 22 Jul 2016 00:30:20 GMT

Hey Edenbachar 🙂

It's possible that there's trouble with your cached data. Please remove your offline devices, reinstall the app, then re-sync them.

This will help clear the air between your device and Spotify.

From the support page:

Log into your account on our website.
Click Offline devices.
Click REMOVE to reset an individual device or REMOVE ALL DEVICES to reset all offline devices on your account.

Note: Any device you remove will have to re-sync songs for offline listening.

Re: Offline files arent avilable

Edenbachar — Fri, 22 Jul 2016 00:36:08 GMT

I downloaded all my songs again,
If it will happen again I will try your advice, thanks !