https://community.spotify.com/t5/Android/How-do-I-get-an-actual-answer-from-spotify/m-p/1404814#M62992 I actually contacted them by direct email and the instruction they gave me<BR />worked after struggling for three weeks but thank you for the info<BR /><BR />##- Please type your reply above this line Wed, 27 Jul 2016 12:47:46 GMT Casper69 2016-07-27T12:47:46Z https://community.spotify.com/t5/Android/How-do-I-get-an-actual-answer-from-spotify/m-p/1404318#M62933 Tue, 26 Jul 2016 20:53:41 GMT https://community.spotify.com/t5/Android/How-do-I-get-an-actual-answer-from-spotify/m-p/1404318#M62933 Casper69 2016-07-26T20:53:41Z https://community.spotify.com/t5/Android/How-do-I-get-an-actual-answer-from-spotify/m-p/1404661#M62977 <P>You can&nbsp;contact Spotify Support using the form <A href="https://www.spotify.com/about-us/contact/contact-spotify-support" target="_blank">here</A> or on Twitter using the handle <a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/944974">@SpotifyCares</a>.<BR /><BR />Note: When emailing you will get an automated reply at first, however if you need to chase them just reply to the email as it does get monitored.</P> Wed, 27 Jul 2016 08:09:25 GMT https://community.spotify.com/t5/Android/How-do-I-get-an-actual-answer-from-spotify/m-p/1404661#M62977 Daniel 2016-07-27T08:09:25Z https://community.spotify.com/t5/Android/How-do-I-get-an-actual-answer-from-spotify/m-p/1404814#M62992 I actually contacted them by direct email and the instruction they gave me<BR />worked after struggling for three weeks but thank you for the info<BR /><BR />##- Please type your reply above this line Wed, 27 Jul 2016 12:47:46 GMT https://community.spotify.com/t5/Android/How-do-I-get-an-actual-answer-from-spotify/m-p/1404814#M62992 Casper69 2016-07-27T12:47:46Z