topic Re: I cannot play anything in Android

I cannot play anything

w3r3k3 — Sun, 31 Jul 2016 01:47:57 GMT

SOLVED
Just uninstalled the Amplify Battery Extender and its working again

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Brief description of the issue:
I cannot play anything from days ago now.
The only way I found to play music is if you select start listening radio from this song
(Sorry, Im not pretty shure how does it say in english)
Whenever I try to click aleatory, or any playlist or song, it doesnt play anything at all and I never had this problem before.
I already deleted everything and reinstalled but the problem still exist.
Like I said, the only way to play music is when I go to a song and choose start listening radio from this song.
Steps to reproduce the issue:

Open the app
Select any playlist or song
Click aleatory or any song to start listening music but nothing happens

What steps you’ve tried already:
Deleted everything, restart, reinstall

Your device and operating system (e.g. Samsung Galaxy 4, 5.1.1)
Huawei g7 Plus 4.4.4 with greenify already disabled, even when it was not a problem before
Type of Spotify account you have (Free/ Premium):
Free
The app version of Spotify you’re using:
5.8.0.10xx

Any screenshots, if they can help to explain your issue:

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Re: I cannot play anything

Joe — Fri, 29 Jul 2016 00:23:12 GMT

Hi, could you try following the steps in this post for reinstalling spotify and maybe just read through the rest of it to see if anything else may be relevant. Let me know how it goes, thanks.

Re: I cannot play anything

w3r3k3 — Fri, 29 Jul 2016 00:58:47 GMT

Hi, I already tried all of the steps in that topic but still the same.
Do you have any debug loging or something?
I already tried changing app versions too.
Greetings

Re: I cannot play anything

Joe — Fri, 29 Jul 2016 01:15:15 GMT

Just wondering why you're on android 4.4.4? I tought the G7 came with 5.1. Have you tried updating the OS?

Re: I cannot play anything

user-removed — Fri, 29 Jul 2016 01:57:36 GMT

If you're using the mobile app, with Spotify Free you cannot select individual songs, you can only shuffle playlists or use song radio. I think that may be your problem!

Re: I cannot play anything

w3r3k3 — Sat, 30 Jul 2016 03:04:48 GMT

Because Im in Mexico, my operator (at&t) only gave me 4.4.4 and there is no updates available.

Re: I cannot play anything

w3r3k3 — Sat, 30 Jul 2016 03:08:52 GMT

@mike
You were not reading my friend, I cannot use shuffle.
I even asked one of my friends with premium to try to use it with his account but it was the same, thats why I said that I am not able to play anything and looking for any debugging option.

greetings

Re: I cannot play anything

fulgor57 — Sat, 30 Jul 2016 17:52:33 GMT

Spotify stops after 10 minutes playing.
I van only continue by selecting again by hand

Re: I cannot play anything

user-removed — Sat, 30 Jul 2016 20:11:02 GMT

In that case, I am unsure how to deal with this. You could try contacting Spotify's technical support directly. That would be my only recommendation at this point.

Re: I cannot play anything

Joe — Sat, 30 Jul 2016 20:23:48 GMT

Reading the [PSA] Samsung users please read! and [COMPLETE GUIDE] How to fix most Android issues posts at the top of this forum would be a pretty good starting point @fulgor57 .

@fulgor57 wrote:
Spotify stops after 10 minutes playing.
I van only continue by selecting again by hand

SOLUTION

w3r3k3 — Sun, 31 Jul 2016 01:44:24 GMT

I just found the ANSWER

I forgot I installed Amplify Battery Extender some days ago
I just uninstalled the app and reinstalled spotify and everything is working ok now so be aware of that &#*+

Thank you everyone. Greetings.

Re: SOLUTION

Joe — Sun, 31 Jul 2016 09:54:44 GMT

Glad it's sorted 🙂