topic Re: Album Art & Images Not Displaying in Android

Album Art & Images Not Displaying

NickoS_82 — Fri, 29 Jul 2016 05:56:53 GMT

I have a HTC One M7 running Android 5.0.2. When I am using my 4G mobile network, images and album art do not load. On Wifi it works fine. Any suggestions to fix this?

Re: Album Art & Images Not Displaying

Alejandro_C — Sat, 30 Jul 2016 22:34:04 GMT

Hey @NickoS_82, thanks for reaching out to us!

A reinstall should help with this. Check out the steps here.

Let us know how it goes.

Re: Album Art & Images Not Displaying

NickoS_82 — Sun, 31 Jul 2016 00:00:46 GMT

Thanks for your response but I have already tried reinstalling a couple of times but it has not fixed the problem. Any other suggestions?

Re: Album Art & Images Not Displaying

Joe — Sun, 31 Jul 2016 00:14:36 GMT

Just a shot in the dark but do you have background data enabled?

Re: Album Art & Images Not Displaying

NickoS_82 — Sun, 31 Jul 2016 10:14:38 GMT

Yep. Background data is enabled.

Re: Album Art & Images Not Displaying

Paljor — Sat, 06 Aug 2016 11:31:55 GMT

I am experiencing the same problem on iPhone 6s iOS version 9.3.3 and it's really annoying. Please advise how to fix this.

Re: Album Art & Images Not Displaying

Alejandro_C — Sat, 06 Aug 2016 18:58:01 GMT

Thanks for all the details you guys have shared.

Can you let us know who's your mobile data provider?

We'll see what we can suggest.

Re: Album Art & Images Not Displaying

Paljor — Sat, 06 Aug 2016 21:34:05 GMT

My mobile data provider is Optus here in Australia. Thanks.

Re: Album Art & Images Not Displaying

NickoS_82 — Sun, 07 Aug 2016 07:45:13 GMT

I am with Optus as well.

Re: Album Art & Images Not Displaying

king3 — Sun, 07 Aug 2016 08:43:09 GMT

Background data when enabled sometimes stops things from accessing your data, i think that background data is stoping you from loading the photos, But do the songs long fine or not?

Re: Album Art & Images Not Displaying

Paljor — Sun, 07 Aug 2016 09:17:09 GMT

I tried turning background data on and off, neither option loads the images and artwork. The music plays fine. It's just the images that don't load.

Re: Album Art & Images Not Displaying

king3 — Sun, 07 Aug 2016 09:19:59 GMT

There has not been a solution found yet, but i hope the next new update fix's it for you all the best bud

Re: Album Art & Images Not Displaying

Alejandro_C — Tue, 09 Aug 2016 18:38:38 GMT

Thanks for letting us know, @NickoS_82 and @Paljor!

Is it possible for you to check with Optus directly if there's any kind of data restriction enabled?

We look forward to your response.

Re: Album Art & Images Not Displaying

NickoS_82 — Tue, 09 Aug 2016 21:08:32 GMT

I have spoken to Optus and they have said that there are no data restrictions. I point out as well that music streams fine and I have no other issue with any other app

Re: Album Art & Images Not Displaying

Alejandro_C — Tue, 09 Aug 2016 22:04:05 GMT

Thanks for letting us know!

We've sent this info to our technical department and they're working on it as we speak. We'll keep you updated.

Stay tuned.

Re: Album Art & Images Not Displaying

TheChaseRVIO — Sun, 14 Aug 2016 11:19:47 GMT

Yeah I'm having the same issue and I'm with Optus as well if that helps

Re: Album Art & Images Not Displaying

pomada — Mon, 15 Aug 2016 22:51:57 GMT

Same problem here. Images no longer load on 4G/non-wifi. Music streams fine. On Optus network in Australia.

Re: Album Art & Images Not Displaying

Ben111 — Wed, 17 Aug 2016 05:50:55 GMT

Also on Optus and also no artwork.

Re: Album Art & Images Not Displaying

user-removed — Sun, 21 Aug 2016 23:34:55 GMT

Same here Optus Australia, iPhone 6, tried reinstalling, and changing various settings. Definitely looks like it is something to do with Optus Data.

Re: Album Art & Images Not Displaying

user-removed — Wed, 24 Aug 2016 21:36:24 GMT

Woohoo I have Album art again!

Seems the issue has been fixed. 🙂