topic Offline music not available in Android

Offline music not available

rushil19 — Sun, 31 Jul 2016 08:32:15 GMT

Around every payment cycle even though my subscription is continuous, the offline music stored on my android phone is automatically removed and I have to download them again every month. I know Spotify wants to check every month whether the subscription is active or not but why delete all the saved and downloaded music!?

Re: Offline music not available

Joe — Sun, 31 Jul 2016 09:25:00 GMT

Premium users need to go online every 30 days, so Spotify can check that your subscription is still active and count track plays to compensate artists. Synced tracks will become unavailable if you do not.

Re: Offline music not available

StockTrader — Mon, 01 Aug 2016 07:32:22 GMT

Hello,

It happens on my Nexus 6 as well. The difference is that most of the times I'm online even if I'm listening offline tracks (to save bandwidth) I'm constantly online.
Kind regards,
Marco

Re: Offline music not available

user-removed — Mon, 01 Aug 2016 10:17:53 GMT

Guys, there is another thread about this problem: https://community.spotify.com/t5/Android/Offline-Songs-Disappearing/td-p/1350156