topic Re: Download in Android

Download

JIMMY1Z1 — Mon, 01 Aug 2016 15:45:04 GMT

My music needs to re-download every time I start the app.
It's all in my library but every time I quit the app or leave it , it needs to re-download it.
Why?

Re: Download

osornios — Mon, 01 Aug 2016 21:14:22 GMT

Hey @JIMMY1Z1,

Looks like you may need a clean install, which means deleting everything Spotify has created in your phone:

1. Uninstall the app from phone by going to 'Settings' -> 'Apps' then scroll to the Spotify app and tap on it. Once loaded press 'Uninstall'.
2. Using a file manager make sure that the below folders are deleted if they still exist:

/emulated/0/Android/data/com.spotify.music
/ext_sd/Android/data/com.spotify.music
/sdcard1/Android/data/com.spotify.music
/data/media/0/Android/data/com.spotify.music

You will lose all preferences & offline playlists in doing this.

Re: Download

JIMMY1Z1 — Tue, 02 Aug 2016 02:41:48 GMT

I did that already and yet everyone I restart the app it re-downloads a lot .
No big deal tho

Re: Download

Joe — Tue, 02 Aug 2016 09:32:46 GMT

It's worth keeping an eye on the offline devices listed for your account here too. I have no idea what triggers this but I noticed that my S7 was added 3 times over the last 3 days and today it had switched to internal storage and my downloads were gone.

This is the first time I lost my downloads (guess I've been lucky).