topic Cannot download Spotify Music App from Play Store in Android

Cannot download Spotify Music App from Play Store

piyabut — Mon, 08 Aug 2016 10:07:32 GMT

Hi guys,

I have my Google Account that I created long ago in Bangkok.

Now, I moved to Singapore. I subscribed premium account.

I could download the app on my Windows Phone but I could not find it in Google Play Store on my Android Devices. I searched on browser and went to download link.

It shows that Spotify is not available in my country.

I wonder this is something related to my Google Account. So I went in and changed my credit card and billing address to Singapore. However, the problem is still exist.

Could anyone please suggest me on this?

Thanks,

Piyabut

Re: Cannot download Spotify Music App from Play Store

Joe — Mon, 08 Aug 2016 10:28:54 GMT

Found these instructions from Google.

If you're having issues viewing your intended country's Play Store and would like to change your default payment method or update an existing billing address in Google Wallet, please use the following steps:

1) Sign into your Google Wallet account to manage your payment methods (https://wallet.google.com/manage/paymentMethods)

2) Delete all of your payment methods from Google Wallet, and only add a card to one with a billing address located inside your desired country

3) Open the Play Store and navigate to any item available for download

4) Click to begin a download until you reach the "Accept and buy" screen (no need to complete the purchase)

5) Close the Play Store and clear data for the Google Play Store application (Settings > Apps > Google Play Store > Clear Data) or clear your browser cache

6) Re-open the Play Store. You should now see the Play Store that matches your default payment instrument's billing country.

If you haven't yet added a payment method to your account for the first time, please add a card directly from the Play Store with a billing address that matches your intended country location. Then, follow steps 3 through 6 to show your intended country's Play Store.

Re: Cannot download Spotify Music App from Play Store

piyabut — Mon, 08 Aug 2016 11:05:55 GMT

Hi Joe,

I tried this but didn't work. I went through the process and didn't see
accept and purchase, only confirm payment. I accidentally completed and
paid. Then, I followed your instruction to clear data. But issue is still
exist.

Piyabut

Re: Cannot download Spotify Music App from Play Store

Joe — Mon, 08 Aug 2016 12:27:15 GMT

All I can suggest is to get in touch with Google to get this sorted.

Re: Cannot download Spotify Music App from Play Store

piyabut — Mon, 08 Aug 2016 13:51:58 GMT

Hi Joe,

Thank you very much for your suggestion. I will contact Google on this.

Cheers,

Piyabut