topic Re: Is every Spotify feature for premium users or do I have problem with the app? in Android

Is every Spotify feature for premium users or do I have problem with the app?

kuzminov — Tue, 16 Aug 2016 08:37:59 GMT

I have been using Spotify on my desktop and tablet for month. In the first week of using it I have subscribed for week trial and then I decided to stay on free version. After this trial, there's something wrong with my Android app. I just can't to do anything in there, because it always shows me the window "You have discovered a premium feature". I can't go to my songs, playlists, albums and so on. I can add a new song using widget in notification bar only. I can't delete song from my library and playlists. I can listen the music I found, that's all. What's wrong with it? Desktop App provides every free feature, by the way.

Re: Is every Spotify feature for premium users or do I have problem with the app?

Hubo — Tue, 16 Aug 2016 22:15:02 GMT

Hey kuzminov! Thanks for reaching out.

Spotify Free features depend on what device you are using. I've attached a comparison of what features are available on what kind of devices. Let me know if anything's unclear or you have any other issues!

Have a nice day and keep rockin'! 😉

Re: Is every Spotify feature for premium users or do I have problem with the app?

kuzminov — Thu, 18 Aug 2016 04:33:15 GMT

I'm sorry, but you didn't help me at all. I have described my situation in detail yet.

Re: Is every Spotify feature for premium users or do I have problem with the app?

Hubo — Thu, 18 Aug 2016 08:29:40 GMT

I'm sorry.. I thought your problem was that Spotify Free on your tablet had different features than Spotify on your desktop.

If I understand it correctly, the problem you're having is that after your Spotify Premium trial ended some features don't work correctely anymore? If that's the case would you like to try a clean re-install for me? Here are some instructions on that: https://support.spotify.com/us/using_spotify/troubleshooting2/reinstallation-of-spotify/

Have a nice day! 🙂

Re: Is every Spotify feature for premium users or do I have problem with the app?

kuzminov — Fri, 19 Aug 2016 06:41:17 GMT

I did it many times and even tried to install different versions of apk, still not working.

Re: Is every Spotify feature for premium users or do I have problem with the app?

Hubo — Fri, 19 Aug 2016 17:19:46 GMT

Hey!

Hmm... That sounds really strange. Could you take a screenshot of the error message and explain what you were doing when the message popped up?

Re: Is every Spotify feature for premium users or do I have problem with the app?

kuzminov — Sat, 20 Aug 2016 04:25:23 GMT

It appears when I click on anything in the menu except stations and podcasts, when I am trying to add a son to my library inside the player and I can't delete songs from my playlists and library, because of this pop-up.