topic Re: black screen in Android

black screen

user-removed — Tue, 23 Aug 2016 18:15:55 GMT

Hi I just can't use my spotify on my phone.There is only a black screen 😞

Re: black screen

Nico — Tue, 23 Aug 2016 18:47:41 GMT

Hey @user-removed ! Welcome to the Spotify Community. ^^

That doesn't sound quite right.
Have you tried reinstalling your app? If not here's a step by step tutorial.
Let us know if that helps, thanks! ^^

Peace

Re: black screen

user-removed — Tue, 23 Aug 2016 18:56:16 GMT

Hi Nico I've already reinstalled but it doesn't work.

Re: black screen

Bearfootrecords — Tue, 23 Aug 2016 19:01:46 GMT

What phone are you using? It might be something to do with app permissions on the phone, which is a problem I've had before.

Re: black screen

Nico — Tue, 23 Aug 2016 19:03:42 GMT

@user-removed

It would be great if you could give us these details:

1. Exact Device (e.g. Samsung Galaxy 4, Windows7, OSX)

2. Exact operating system (e.g. 4.4.2)

3. Spotify app version installed (2.0.0)

Peace ^^

Re: black screen

user-removed — Tue, 23 Aug 2016 19:09:32 GMT

Hi I use samsung s6 edge plus.I use spotıfy over a year and this is the first time that ı see black screen

Re: black screen

Nico — Tue, 23 Aug 2016 19:13:36 GMT

@user-removed

I've escalated your issue to the support.

I will reply on this thread with help soon. ^^

Peace

Re: black screen

Nico — Wed, 24 Aug 2016 08:35:36 GMT

@user-removed

It would be great if you could give us these details:

Are you sure that your is opening on your device?

Can you let us know what version of Spotify are you using?

Are you connected to WiFi or using mobile data?

What version of Android are you on?

Thanks! ^^

Peace