topic Re: Unable download spotify app in Android

Unable download spotify app

Eppe1 — Wed, 24 Aug 2016 15:44:25 GMT

I used to have the app on my phone but it has now deleted itself and will not download. I'm a premium member so it's pretty annoying not being able to use it when I'm paying for it! Thanks for reading

Re: Unable download spotify app

Bearfootrecords — Wed, 24 Aug 2016 16:05:21 GMT

Hey @Eppe1 couple of questions that might help figure it out if you don't mind me asking;

- What handset are you using?

- How much available storage is there on the phone?

- Are you having trouble downloading any other apps?

- What network are you on or are you on wifi?

Thanks

Re: Unable download spotify app

Eppe1 — Wed, 24 Aug 2016 21:16:40 GMT

Hi, I have a sony Xperia z5, I have no problems with other apps, have lots
of free storage space and I am on giffgaff

Re: Unable download spotify app

Bearfootrecords — Thu, 25 Aug 2016 09:13:07 GMT

darn that's odd. I think that's possibly above my paygrade so I'd reach out to Spotify. Post it on this thread about known bugs too that might help quicken it.

Contact - https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

If this post solved your issue - Accept it as a solution. If you like my post - Please add likes to it.

Re: Unable download spotify app

Dreadlord — Thu, 25 Aug 2016 11:53:04 GMT

Hello @Eppe1,

Here's the direct link to the Spotify APK.

Try installing the package from the site above and let me know if that works!

Cheers!