topic Re: Account please help in Android

Account please help

Dkiceking — Fri, 02 Sep 2016 14:11:59 GMT

I had a account with premium and now I have lost it because someone deleted the app off my phone. Would I be able to get it back. Can someone help please

Re: Account please help

Hubo — Fri, 02 Sep 2016 16:48:12 GMT

Hey there! Welcome to the community!

That's not nice! 😕 Your Premium is tied to your Spotify account. So when you download the app again, just login using the same credentials you used to sign up with and your Spotify Premium subscription, playlists, songs and everything will be right where they were! If you run into any issues, let me know!

Have a nice day and keep rockin'! 😄

Re: Account please help

elenasah — Fri, 02 Sep 2016 16:56:52 GMT

I have same problem - upgraded a hurdware from Nokia to iPhone and lost my premium subscription, though my service provider (Fido) assured me that Spotify Premium feature is still added to my account. Loging out and back doesn't help.Please advise.

Re: Account please help

Hubo — Fri, 02 Sep 2016 17:01:41 GMT

Hey @elenasah! Welcome to the community! 🙂

That doesn't sound right! Are you sure you don't have two accounts? Here are some things you can check to make sure! Let me know if you run into any issues!

Have a nice weekend! 😄

Re: Account please help

elenasah — Fri, 02 Sep 2016 17:17:04 GMT

Thanks for your tips, but I did it already (password re-set, etc.) and it didn't help. I got the premium version for free (so I can't check charges) for two years when changed my cell phone plan to a data one last fall. I might stop using spotify if there is no solutions.

Thanks,

Re: Account please help

Hubo — Fri, 02 Sep 2016 17:30:05 GMT

Hey @elenasah!

Hmm... I'd suggest to contact Spotify. They can help you investigate this further. Here is the form to contact them: https://support.spotify.com/us/contact-spotify-support/
Someone from Spotify will be in touch with you within 48 hours!

Have a nice weekend! 🙂