topic Re: Spottily does not work w/o SIM card ?!??? in Android

Spottily does not work w/o SIM card ?!???

sparklediva28 — Wed, 25 Jul 2012 00:45:21 GMT

Hi I am needing some assistance if possible. I have had Spottily on my Android for around 2 months with no problem however to day my SIMI card quit on me. Usually my Spotify opens with no problem but since my card is giving me error and not working it will not open . It attempts to load and they I get a message its not responding and to force close or wait. When I check my settings under applications it does not show its on my card but it still won't play. Can someone please advise what the issue could be I've already been told by my carrier I need a new card but that could be a week or two before I can get one and I would hate to pay something I would be able to use. I just renewed my subscription just a little over week ago. Thanks

Re: Spottily does not work w/o SIM card ?!???

Sam — Wed, 25 Jul 2012 07:57:44 GMT

It should work. None of the test phones we have here have SIM cards. Do you have any other apps open at all when you're trying to open it up?

Re: Spottily does not work w/o SIM card ?!???

sparklediva28 — Wed, 25 Jul 2012 10:58:14 GMT

No. I just tried again after reading your reply and it just goes to the blank screen and nothing comes up . I use my spotify usually all day long and have never had any issues now that my SIM card isn't working it won't even load. Is there anyway to get a refund or credit back for this month and I can just restart my service once I get a new card? I just restarted on the 13th and now I can't use it .

Re: Spottily does not work w/o SIM card ?!???

licenced — Wed, 25 Jul 2012 19:34:45 GMT

Do you have the latest version from the Play Store?

Re: Spottily does not work w/o SIM card ?!???

sparklediva28 — Wed, 25 Jul 2012 19:51:58 GMT

Yes I just checked . When I go under my apps for Spotify it gives me the options to open or uninstall with no mention of a update so I have the latest one.

Re: Spottily does not work w/o SIM card ?!???

licenced — Wed, 25 Jul 2012 19:58:51 GMT

Perhaps it has gotten itself confused because you used to have a SIM and now you don't (whereas I guess the Spotify test phones never had SIMs)

Tried following the steps in PerBonomi's sticky thread at the top of this forum to do a complete fresh wipe and reinstall. See here: http://community.spotify.com/t5/Mobile-Android/Trouble-with-the-latest-release-Let-us-know/td-p/86361

Re: Spottily does not work w/o SIM card ?!???

sparklediva28 — Wed, 25 Jul 2012 20:05:50 GMT

Thanks for trying to help. I have a question about those steps if I clear data under settings for Spotify does it erase all of my playlists within the app?

Re: Spottily does not work w/o SIM card ?!???

user-removed — Wed, 25 Jul 2012 20:08:58 GMT

No. When install Spotify again, it just redownload your nice playlists and starred tracks from Spotify servers.

Re: Spottily does not work w/o SIM card ?!???

sparklediva28 — Wed, 25 Jul 2012 23:56:38 GMT

Ok so I tried what was in that post and it did not work. I went thru the whole process and when I opened it was still just that plain gray screen. Is there a way to get a credit for the rest of the month and just deactive my Acct till I can get a new SIM card?

Re: Spottily does not work w/o SIM card ?!???

Sam — Thu, 26 Jul 2012 06:41:36 GMT

Sparklediva28 - We can't really discuss account related things on here, so I'd suggest contacting our Customer Support team. Just head to 'About us' above, then 'Contact Form'. They'll then be able to get back to you with your options.