topic App often locks up and becomes unresponsive. in Android

App often locks up and becomes unresponsive.

shadedblood — Thu, 15 Sep 2016 20:38:50 GMT

I have an LG G5, to start.
Often when Im using Spotify, music will stop playing. It'll be 10-20 minutes before the music resumes.
Songs will often also be loading, so I cant click on anything. When it does this, it becomes completely unresponsive and I have to wait 5 minutes at times.
When I had my Galaxy S5, this problem was very rare. When it did happen, it'd take only 30 seconds or so to become useable again.
Im thinking maybe its my phone. I remember when Spotify had issues before, there was a noticeable drop in stars. And I figure if a lot of people were having this issue, the reviews would be down the drain.
But Im also using Deezer (similar service) and its responsive, with no issues.

Re: App often locks up and becomes unresponsive.

Joe — Thu, 15 Sep 2016 20:50:39 GMT

Are you using an external SD card, configured as internal rather than portable storage?

Re: App often locks up and becomes unresponsive.

shadedblood — Thu, 15 Sep 2016 23:18:29 GMT

Yes I am. A kingston SD card.

I took out the SD card, then installed spotify again. And put the card back in. Only thing Ive tried related to it

Re: App often locks up and becomes unresponsive.

Joe — Fri, 16 Sep 2016 00:00:21 GMT

And is it configured as internal rather than portable storage? If so, try reformatting it as portable storage.

Re: App often locks up and becomes unresponsive.

shadedblood — Fri, 16 Sep 2016 00:02:33 GMT

Its configured as portable. 😕

Re: App often locks up and becomes unresponsive.

Joe — Fri, 16 Sep 2016 10:08:46 GMT

Try a clean reinstall following the steps in this post, including deleting the listed folders and rebooting your phone. Let me know if that works for you.

Re: App often locks up and becomes unresponsive.

shadedblood — Thu, 22 Sep 2016 12:51:41 GMT

Sorry for late response. But, Ive been using it a few days and it seemed more responsive and locked up less for a few days. Then tracks would stop playing, which it didnt do before..and a few of the other issues I had before
So I went back and rechecked all the steps, and saw cleaning apps give spotify issues. So I deleted them, they didnt do much for me anyways. Going to give it a few more days to see if deleting the app helps.

Re: App often locks up and becomes unresponsive.

Joe — Thu, 22 Sep 2016 13:13:18 GMT

Thanks for the update. Yeah, cache cleaners and battery saving apps are pretty pointless on modern phones and can cause all sorts of issues.

Re: App often locks up and becomes unresponsive.

shadedblood — Tue, 27 Sep 2016 11:38:57 GMT

Even after deleting the cleaners, Im still coming across issues. Doing another clean install.

Re: App often locks up and becomes unresponsive.

shadedblood — Wed, 28 Sep 2016 01:18:48 GMT

I did another clean install, following same steps. Was still doing it.

So I decided to use my phones internal storage. Apps been running smooth, no loading or anything. Very slight lag when scrolling between playlists, but I have like 20 playlists.

Either its my SD card, or my phone has issues with SD cards..

Ive gotten no notification about the card being corrupted and I just got it a month ago.

Re: App often locks up and becomes unresponsive.

Daniel — Wed, 28 Sep 2016 08:29:54 GMT

Yep. SD Cards are temperamental. Hence why Apple & Google don't use them in their own promoted devices.

If yours is only a month old you should be OK to claim back on warranty.