topic Re: Android to iPhone account problem in Android

Android to iPhone account problem

Masontylert — Mon, 19 Sep 2016 17:36:41 GMT

I recently bough an iPhone 6s, my previous phone was a Galaxy s5. I had Spotify Premium on my old phone and knew my my account information, so when I downloaded Spotify from the App Store I logged in to find that my account was void of everything and looked as if I just had gotten it. If anybody can help or have ideas, please let me know so I can figure this out because I currently can't unsubscribe and take my card off the account. (I looked up my public playlist and saw my account, which was apparently different from the one I was on)

Re: Android to iPhone account problem

Daniel — Mon, 19 Sep 2016 17:42:37 GMT

Make sure to use your Spotify username rather than email address. Logging in this way is preferred.

Re: Android to iPhone account problem

Masontylert — Mon, 19 Sep 2016 17:44:55 GMT

That is what I did. I logged in with my usual information (at least what I think is my information). And now I have no clue how to proceed to at leas cancel that account so I can start over.

Re: Android to iPhone account problem

Daniel — Mon, 19 Sep 2016 18:07:50 GMT

Can you try logging in to the online account page and seeing if it shows you have premium subscription? www.spotify.com/account

Re: Android to iPhone account problem

Masontylert — Mon, 19 Sep 2016 18:14:28 GMT

I have tried that and it doesn't indicate anything or show that I've ever subscribed

Re: Android to iPhone account problem

Daniel — Mon, 19 Sep 2016 18:19:55 GMT

How were you paying for your subscription?

Re: Android to iPhone account problem

Masontylert — Mon, 19 Sep 2016 18:44:53 GMT

I was paying through a debit card

Re: Android to iPhone account problem

Daniel — Mon, 19 Sep 2016 19:03:42 GMT

I recommend you contact Spotify Support using the form here. Let them know the email address you registered with and they should be able to assist getting you back up and running with your account .

Note: When emailing you will get an automated reply at first, however if you need to chase them just reply to the email as it does get monitored.

Re: Android to iPhone account problem

Masontylert — Mon, 19 Sep 2016 19:04:48 GMT

Ok thank you so much!!!

Re: Android to iPhone account problem

Daniel — Mon, 19 Sep 2016 19:07:02 GMT

You're welcome. You'll be back playing your old playlists before you know it!