topic downloadet songs lost in Android

downloadet songs lost

user-removed — Wed, 05 Oct 2016 13:04:05 GMT

Hello,
three times it came over me, that all my downloadet Songs (2.800) was lost.

From one moment to an other Spotify dont want to play any song and i see, the Button "Download" - that first was green, is now grey and all Songs are gone.

So i have to wait for the next WLAN and load all Song new (may be 2 or 3 Hours).

In the next Step i see, that the download-folder on my extern SD-Card was changed in the folder on the intern Card. So i have to stop the download, change the Folder and start download another time.

May be, that i touched the "Play offline"-Button unnoticed, but also it can be, that there is a problem with the SD-Card or inside Spotify.

I use a Sony Xperia Z2 with Android 4.4.4
and i hope, someone can help me, because i start my holyday next week - and a holyday without Spotify is realy a problem 😉
Harry

Re: downloadet songs lost

shylajojo — Wed, 05 Oct 2016 22:03:44 GMT

Do you have Spotify Premium? Once your Premium wears off you lose access to downloading your selected songs and playlists.

Re: downloadet songs lost

user-removed — Thu, 06 Oct 2016 07:54:30 GMT

Yeah - all the time i have Spotify Premium

Re: downloadet songs lost

user-removed — Thu, 06 Oct 2016 08:22:32 GMT

It could be a problem I have with Spotify on iOS. Sometimes my whole library doesn't load when I am playing offline. I have to connect to the internet for it to fix itself. Try restarting the app / reconnecting to the internet / downloading a new song/album to refresh the library?

Maybe you changed the download quality and it started re-synching?

Re: downloadet songs lost

user-removed — Fri, 07 Oct 2016 08:22:59 GMT

Thanks for your answer, but i never change the download quality.
I ever can download the songs new, but allmost i dont have WLAN.