topic Re: Spotify cuts out when switching internet connectivity. in Android

Spotify cuts out when switching internet connectivity.

Liam — Mon, 30 Jul 2012 18:44:41 GMT

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Description

Replace this with a short description of the issue you're experiencing.

Sometimes, when I listen to spotify on my android and switch from wifi - HSDPA, it cuts out.

A more detailed description, using numbered steps

Start playing spotify
Listen to it for a while
Suddenly connect to wifi

Did you restart your device when troubleshooting in section B?

Yes, but it doesn't make a difference naturally 😉

What I expected to happen

It to play normally

What actually happened

It cut out

Device model

Samsung Galaxy S2

Device’s Operating System

4.1 JellyBean

Is your device rooted?

Yes

Are you using a custom ROM, if so which one, exactly?

CyanogenMod 10 Unnoficial & Experimental

My mobile Spotify version

0.5.1.15.g81977995 (do you want the small text as well?)

My desktop Spotify version (if applicable)

N/A

My mobile provider and country

giffgaff, UK

My username

liamwli2

Do you have any screenshots you can attach to more clearly explain your issue?

Nope

Re: Spotify cuts out when switching internet connectivity.

licenced — Mon, 30 Jul 2012 20:02:13 GMT

If you are streaming at the time then this is expected as it needs to re-establish a connection with Spotify servers (after re-establishing basic internet connectivity)

Re: Spotify cuts out when switching internet connectivity.

Liam — Tue, 31 Jul 2012 01:30:50 GMT

I would expect it to play in the buffer, and silently reconnect in the background.

Re: Spotify cuts out when switching internet connectivity.

Goodman — Tue, 31 Jul 2012 08:36:33 GMT

Thanks for your report, I've passed it on. If/when I hear back I'll re-open this topic and reply again.

Re: Spotify cuts out when switching internet connectivity.

Goodman — Tue, 31 Jul 2012 09:54:38 GMT

I'm told we can't troubleshoot/support issues if they're occurring on a custom rom. Do you want to try on a factory rom? 😉

Re: Spotify cuts out when switching internet connectivity.

Liam — Tue, 31 Jul 2012 10:00:13 GMT

@perbonomi wrote:

I'm told we can't troubleshoot/support issues if they're occurring on a custom rom. Do you want to try on a factory rom? 😉

What?!?!

That is one of the most unrealistic, stupid and unthoughtful rules ever!

And no thanks - have you seen stock samsung roms?

Re: Spotify cuts out when switching internet connectivity.

Goodman — Tue, 31 Jul 2012 10:02:53 GMT

@liamwli wrote:

@perbonomi wrote:

I'm told we can't troubleshoot/support issues if they're occurring on a custom rom. Do you want to try on a factory rom? 😉

What?!?!

That is one of the most unrealistic, stupid and unthoughtful rules ever!

And no thanks - have you seen stock samsung roms?

Yes, I'm using it on my S3, love it 🙂

Be fair though. If one wanted to be able to fully support ALL the custom roms out there, one would need a QA army.

Re: Spotify cuts out when switching internet connectivity.

Liam — Tue, 31 Jul 2012 10:07:43 GMT

Ok, ok.

But have you tried a custom rom?

Also, your right. There are so many out there, and with so many users you would probably need at least a quarter of Earths population 😉

Re: Spotify cuts out when switching internet connectivity.

licenced — Tue, 31 Jul 2012 10:15:42 GMT

As Per said, you can't expect them to support every combination of ROM and phone - just the number of official phones with different official ROMs is more than enough

As an experiment I just tried your scenario. I started playing a song on 3g then after 30 seconds switched on wifi. The song continued playing from the buffer. I had some skipping at the 3 minute mark because the wifi in my office is overloaded and not up to the speeds necessary to keep up, but it did continue. I switched off wifi and it continued on 3g no problem. After another 30 seconds I switched wifi back on and it played through to the 5 minute end.

So .... maybe there is an issue with your custom ROM 🙂

Re: Spotify cuts out when switching internet connectivity.

Liam — Tue, 31 Jul 2012 10:16:49 GMT

@licenced wrote:
As Per said, you can't expect them to support every combination of ROM and phone - just the number of official phones with different official ROMs is more than enough

As an experiment I just tried your scenario. I started playing a song on 3g then after 30 seconds switched on wifi. The song continued playing from the buffer. I had some skipping at the 3 minute mark because the wifi in my office is overloaded and not up to the speeds necessary to keep up, but it did continue. I switched off wifi and it continued on 3g no problem. After another 30 seconds I switched wifi back on and it played through to the 5 minute end.

So .... maybe there is an issue with your custom ROM 🙂

Or wifi/3G speeds 🙂

Re: Spotify cuts out when switching internet connectivity.

Goodman — Tue, 31 Jul 2012 11:05:23 GMT

I rooted my S2 a while ago, but I want to keep my S3 vanilla, so no 🙂

Feels like we've reached a (grudging?) agreement here, so I'll close this now.

And thanks for trying that out, licenced.