topic Re: Spotify Connect does not work in Android

Spotify Connect does not work

Sandymiller27 — Wed, 05 Oct 2016 18:23:54 GMT

Worked okay until last week premium subscription was cancelled in error. Re subscribed to Premium service and Connect not now working on any device. Have tried uninstalling and reinstall spotify no success. Tried reboot router no success.

Re: Spotify Connect does not work

Joe — Wed, 05 Oct 2016 19:19:44 GMT

Does this page show an active premium subscription?

Re: Spotify Connect does not work

Sandymiller27 — Wed, 05 Oct 2016 19:23:57 GMT

Yes it shows Spotify Premium.

Re: Spotify Connect does not work

Joe — Wed, 05 Oct 2016 19:30:44 GMT

What devices are you having trouble with?

Re: Spotify Connect does not work

Sandymiller27 — Wed, 05 Oct 2016 19:39:32 GMT

Lg HS9 music flow. It worked no problem with android phone and Nexus tablet
until my phone provider did not make the monthly payment. I changed and
paid by PayPal. account confirmed as Premium but no connect .

Re: Spotify Connect does not work

Joe — Wed, 05 Oct 2016 20:05:45 GMT

Do the phone and tablet see each other in connect? If so, try unplugging the sound bar or otherwise resetting it.

Re: Spotify Connect does not work

Sandymiller27 — Wed, 05 Oct 2016 20:10:32 GMT

Joe
The phone and tablet do not see each other. I have 2 lg hs3 speakers also
attached to the network these two and the soundbar are all viewable in the
LG MUSIC FLOW app as connected to the wireless network but Spotify does not
pick up any if them. It used to last week?

Re: Spotify Connect does not work

Joe — Wed, 05 Oct 2016 21:04:30 GMT

I'm at the "clutching at straws" stage but can you play a song by tapping it on your android devices just to confirm they're logged into your premium account?

Re: Spotify Connect does not work

Sandymiller27 — Wed, 05 Oct 2016 21:06:57 GMT

Yes can play song on any device

Re: Spotify Connect does not work

Joe — Wed, 05 Oct 2016 21:17:23 GMT

Bummer... I'll ponder this some more but, in the meantime, it's worth getting in touch with the support guys using the online contact form in case something odd is happening on your account. If you get an automated response directing you back to the community or to the help pages, please reply to it by email and you will hear back from one of the team shortly.

Re: Spotify Connect does not work

Sandymiller27 — Wed, 05 Oct 2016 21:20:12 GMT

Thanks Joe I will follow your advise

Re: Spotify Connect does not work

Sandymiller27 — Thu, 13 Oct 2016 18:48:30 GMT

Starting working again a couple of days ago on Nexus tablet but not on Galaxy s5, tonight it is working on Galaxy s5 also. Appears to have sorted itself through time Thanks to all advice I really appreciated it. Cheers guys

Re: Spotify Connect does not work

Joe — Thu, 13 Oct 2016 19:36:55 GMT

Thanks for the update, glad all is working again 🙂