topic Re: Playlist Download Don't Work in Android

Playlist Download Don't Work

roelor — Fri, 07 Oct 2016 01:22:10 GMT

Hi I'm using spotify on my Samsung device it was working fine ( Downloading ) I never encoutred this kind of problem .
My 4G Is On I Can Access the playlist online
My Download Settings are on ( Cellular Download Option is on )

But yet it won't download it keeps telling me to activate " Download using cellular " which is already activated

I Reinstalled spotify , I cleared the files and cache still not working

Re: Playlist Download Don't Work

marlonsphere — Fri, 07 Oct 2016 01:30:03 GMT

Hi roelor!

That's a bit weird, but Spotify has these steps where you can check out to help you download sync your songs. Worth a try though 🙂

Music is not downloading

If your tracks or playlists aren't fully syncing after you switch on Download, please check:

The device is not in sleep mode.
There is enough free space to sync the songs (we recommend 1GB or more).
The device has an active internet connection.
You haven't reached the limit of 3,333 songs per device.

After you've checked the above, try syncing again.

I would recommend to connect via WIFI instead to make the syncing faster than connected to 4G. Just my two cents.

Re: Playlist Download Don't Work

roelor — Fri, 07 Oct 2016 01:35:07 GMT

I have more than 3 GB free space
My device is not on sleep mode and it has internet connection on it 24/7

and I didn't even pass a 300 songs 😛

problem is that it doesn't start sync at all

Re: Playlist Download Don't Work

thomas_music — Fri, 07 Oct 2016 01:36:07 GMT

You may have to go to the Spotify app, then go to settings, then look for the switch labeled "Download Using Cellular". Also check that your device and network allow downloads from Spotify.

Hope this helps 🙂

--Thomas Harrick

@thomas_music

Re: Playlist Download Don't Work

marlonsphere — Fri, 07 Oct 2016 01:40:55 GMT

I see then. Since you have already activated the Download using cellular option, you may want to try reinstalling the app and start anew.

Head over here for the reinstallation steps.

Re: Playlist Download Don't Work

roelor — Fri, 07 Oct 2016 01:48:41 GMT

Re: Playlist Download Don't Work

roelor — Fri, 07 Oct 2016 01:57:48 GMT

already did that ... still nothing I even tried to change from phone memory to SD Card still nothing

Re: Playlist Download Don't Work

marlonsphere — Fri, 07 Oct 2016 01:58:32 GMT

Could you these steps?

1. Log out on your Spotify app.

2. Turn off and on your device.

3. Log in to your Spotify accoun on the app.

4. Try syncing again.

5. If it didn't work, you may need to reinstall the app.

6. If reinstalling didn't do the trick, try connecting to any available WIFI hotspots.

Re: Playlist Download Don't Work

roelor — Fri, 07 Oct 2016 03:34:19 GMT

I tried all steps except the Wi-Fi As soon as I try i'll post reply

Re: Playlist Download Don't Work

marlonsphere — Fri, 07 Oct 2016 03:37:49 GMT

Thanks for the update, roelor.

Fingers crossed, it should be working fine now, but if it's not, an email directly to Spotify is worth a try. The folks at Spotify are so cool, they will not leave us behind 🙂

You can reach out to them here, on Twitter with the @SpotifyCares handle, or on their Facebook page.

Thanks,

marlonespi

Re: Playlist Download Don't Work

roelor — Fri, 07 Oct 2016 07:56:13 GMT

Update : I Managed To Download Some Songs By Playing Them For Like 5-10 sec each
Not all the songs were downloaded But When I Put Spotify to Offline mod they work which sounds weird

Re: Playlist Download Don't Work

Joe — Fri, 07 Oct 2016 09:02:07 GMT

If you're using a dual sim phone, try swapping the sim locations - I've seen a post which indicated this works when you only have data access on one of the sims. Otherwise, contact Spotify as already suggested.