topic Re: Can not use Next, Previous and Save from lockscreen in Android

Can not use Next, Previous and Save from lockscreen

le_loup_ — Wed, 12 Oct 2016 02:37:51 GMT

Hello,

I have a Moto X Style on Android 6.0.

The lockscreen controls does not work except for the play and pause button.

I have tried following this guide: https://community.spotify.com/t5/Android/COMPLETE-GUIDE-How-to-fix-most-Android-issues/td-p/914257 but it has not worked.

I have also tried:

Resetting the phone.

Confirmed that it does not matter if I stream the music or have it saved to my phone.

Set Spotify to not be optimized by Androids Doze feature.

Given the app all the permissions needed.

Thank you for your help,

Nathan

Re: Can not use Next, Previous and Save from lockscreen

marlonsphere — Wed, 12 Oct 2016 03:42:59 GMT

Hi Nathan.

It looks like you have tried everything to fix this issue, but one question, have you tried reinstalling the app?

The steps are in the link you have included.

If you have tried that already, then it may be something Spotify could look into. You can get this reported directly to them, along with the steps you have tried.

You can reach out to them here, on Twitter with the @SpotifyCares handle, or on their Facebook page.

Thanks,

marlonespi

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Re: Can not use Next, Previous and Save from lockscreen

le_loup_ — Wed, 12 Oct 2016 03:54:40 GMT

Hello Marlonespi,

I have tried it as part of the troubleshooting I have done but again it does not fix this issue.

Thank you for the link to the Facebook page. I have now messaged them.

Thank you,

Nathan