topic Re: Shuffle play not working in Android

Shuffle play not working

MxxxB — Fri, 14 Oct 2016 12:28:11 GMT

I have a free account and every time I try to use the app with shuffle play it pops up that this is a premium feature only. I can't pick a song to play or shuffle play so there's very little keeping me from deleting the app and not using Spotify.

Re: Shuffle play not working

user-removed — Fri, 14 Oct 2016 16:27:12 GMT

Hello @MxxxB, Welcome to the Community!
Could you please attach a screenshot of the error for me in reaction? I have to confirm if it's an connectivity issues or a bug in the app.

Re: Shuffle play not working

user-removed — Sat, 15 Oct 2016 06:45:10 GMT

@MxxxB, I suggest you to uninstall and install Spotify again. If that doesn't help, the problem could be either of the two problems I said above.
If it's a connectivity issues, the popup should say that Listening Offline is a premium feature.
To be honest, I've had that error myself once, but I don't know what it looked like and how to replicate it.

Re: Shuffle play not working

MxxxB — Tue, 18 Oct 2016 22:22:47 GMT

Sorry it took a couple days to get the screenshot, but it's attached here.

Re: Shuffle play not working

ErickRGuetta — Tue, 18 Oct 2016 22:39:29 GMT

Hi, thanks for that screenshot. It appears you're connected to Wi-Fi so there should be no problem, as said above did you try reinstalling the app? Also after you uninstall try rebooting your phone.

Hope everything works out.

Re: Shuffle play not working

Cherishmelody — Wed, 19 Oct 2016 19:13:39 GMT

I have the same issue, delete the app and dowload it again doesnt help 😞
Can someone help me?

Re: Shuffle play not working

user-removed — Thu, 20 Oct 2016 21:18:28 GMT

Thanks for getting back to us @Cherishmelody. We'd like to help.

In this case, try these steps:

Remove Spotify on your device.
Restart the device.
If there's an SD card, remove it.
Install the app again.

We'd also recommend trying a different connection. That should help.

Let us know how it goes. We'll be here for you 🙂

Re: Shuffle play not working

Cherishmelody — Sun, 23 Oct 2016 08:57:44 GMT

It didnt work 😞

I deleted it twice but still have the same notification

Re: Shuffle play not working

Cherishmelody — Sun, 23 Oct 2016 09:02:21 GMT