topic Can't launch the app anymore in Android

Can't launch the app anymore

GrosNic0 — Sat, 15 Oct 2016 11:53:39 GMT

Hello,

Brief description of the issue:

Since yesterday morning, the Spotify App doesn't work anymore, on my 2 Android Devices at the same time.

Steps to reproduce the issue:

First I tried to reinstall the app (with a device restart before reinstalling) : the app is working until I log in with my Premium Account. After signing in, the app crashes, et it is not possible to launch it anymore, it crashes instantlyn, even after rebooting the device.

Then, I reinstalled the app (with the device restart) but I did not chose to log in with my account, but I created a new one. This WORKS... At this point, I come to the conclusion that my account is blocked, or something like this.

The problem is present on my 2 devices :

- Xiaomi MI5 (Android 6.0.1)

- Xiaomi MI Pad (Android 5.1)

Type of Spotify account you have (Free/ Premium): PREMIUM (I was enjoying the 30 day trial and was willing to continue being premium...)

The app version of Spotify you’re using: on the 2 Android devices, the last version of the app (6.3.0.88).

Thank you for the help.

Re: Can't launch the app anymore

Androandra — Sat, 15 Oct 2016 12:10:36 GMT

I have had the exact same problem for 4 days now! I also have a Xiaomi (Redmi Note 3). Please, fix this issue or help us transfer playlists etc to new accounts!

Tried both reinstalling, rebooting, clearing all kinds of cache, but none of those attempts worked. I just tried logging in with my friends premium account, which works perfectly, so the problem must be associated to the account in some way.

Re: Can't launch the app anymore

AlexFayad — Sat, 15 Oct 2016 12:16:11 GMT

Same thing with a xiaomi redmi note 3 pro. The problem may be caused by miui.

Re: Can't launch the app anymore

ethanrulez80 — Sun, 16 Oct 2016 09:50:37 GMT

Me tooooo, please help fix this.!

Re: Can't launch the app anymore

GrosNic0 — Sun, 16 Oct 2016 10:04:19 GMT

I found a temporary solution that works for me :

- uninstall the app

- download the beta version (6.5.0.1745 beta) of the next update of Spotify from apk mirror and install it

- it works

As long as the spotify app is not updated officially on the play store, I will keep the beta installed.

Re: Can't launch the app anymore

Vycus — Sun, 16 Oct 2016 12:11:43 GMT

Thank you, had the same problem, the beta version seems to be working for me too with the following parameters:

Xiaomi Redmi Note 2

Android 5.0.2

MIUI 7.2S+7.2.1.0

I hope this might be helpful, I am far (very) from beeing a IT wizard... 🙂