topic Re: Not getting my premium in Android

Not getting my premium

1BIGGEE — Wed, 19 Oct 2016 00:27:27 GMT

I have a new phone when I login in it is not giving me my premium spotify. I don't want to listen to commercials while working out.

Re: Not getting my premium

Algee — Wed, 19 Oct 2016 00:37:17 GMT

Hi there,

It's possible you're logged into another Free account. If you have a copy of your email receipt, kindly check the username of your Premium account that you need to log in.

You can also check out this web page to help you log in to your account.

Re: Not getting my premium

kirashi — Wed, 19 Oct 2016 02:31:38 GMT

Hello @1BIGGEE. Thanks for posting in the Spotify Community!

I understand you are not receiving Premium when logging into Spotify on your new phone. Let's see if we can find out why! Sometimes this happens when you accidentally create a second account, or login through Facebook instead of via your username.

Can you login on Spotify's website and check your subscription status? It should say Premium.

To expand on @Algee's suggestion, the confirmation email that was sent to you when you signed up for Premium will either list a username or 10 digit id number. If it's a username, login with that, otherwise you'll need to login using your Facebook account. The email will contain something like the following:

Email address: EMAIL@ADDRESS.COM
Username/ID: USERNAME or 10 DIGIT FACEBOOK ID
Date: YYYY-MM-DD HH:mm UTC
Order ID: XXXXXXXXXXXXX
Payment type: TYPE

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