topic Re: Download problems in Android

Download problems

scottphorne — Mon, 17 Oct 2016 11:38:19 GMT

HI - I just started using Spotify and am having trouble downloading to play offline.

I have watched all my songs download as per the instructions on here, but then the dissapear when i re-open Spotify. I go to songs and they are not there. Plus, i cannot get the download button to go to green, its slides to green, then goes straight back to grey.

after a while it will allow me to press it and it stay on green, so i download the songs again - but they then dissapear again. Very frustrating!

Never had this problem with Napster! Was hoping for an easy transition.... been anything but!

Anyone else having this problem?

Re: Download problems

marlonsphere — Thu, 20 Oct 2016 01:13:59 GMT

Hey, @scottphorne. Welcome to the Spotify Community!

It looks like you need to reinstall the app and start anew, but before doing so, I would recommend checking a few items here.

Reinstalling the app normally fixes common issues just like this. So, it wouldn't harm to try it after checking the items in the link 🙂

Thanks,

marlonespi

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