topic Downloads are deletede before 30 days in Android

Downloads are deletede before 30 days

testa121 — Thu, 20 Oct 2016 21:51:53 GMT

Hi, I downloaden a few Albums to my mobile Phone. There is still enough storage. As far as i understood it, these Albums will be saved for 30 days. When i look into my Library and search only for downloaded Albums, they are remove after a few days. How can this happen? Is there any setting i have to set which controls the saved days of downloaded albums?

Re: Downloads are deletede before 30 days

marlonsphere — Fri, 21 Oct 2016 01:08:33 GMT

Hey, @testa121. Welcome to the Spotify Community!

I'm saddened to hear that your playlists got deleted, but as a Premium subscriber, you’ll need to go online within the app at least once every 30 days. This maybe the reason why your playlists got removed.

Reasons why we need to do this:

To keep track of the music you’ve played, so we can pay the music rights holders correctly.
To ensure your subscription is still active.

Each time you go online, the remaining time is set back to 30 days.

There are no limits for your own local music.

Thanks,

marlonespi

____________________________________________________________________

If this post solved your issue - Accept it as a SOLUTION.

If you like my post - Please add LIKES to it.

***I'm not by any means working or related with Spotify. I’m just trying to be helpful; that’s it!***

Re: Downloads are deletede before 30 days

testa121 — Fri, 21 Oct 2016 06:23:08 GMT

I am online every day and i am a Premium User. This isn't the reason.

Re: Downloads are deletede before 30 days

marlonsphere — Fri, 21 Oct 2016 06:29:56 GMT

I see. Question is, how many tracks have you already downloaded on your device? If you reach the offline track limit of 3,333 per device (9,999 in total for 3 devices), some of your tracks may be removed. You can check out more info here.

In case you haven't reached the limit, I suggest that you reinstall the app and start a new.

Thanks,

marlonespi

____________________________________________________________________

If this post solved your issue - Accept it as a SOLUTION.

If you like my post - Please add LIKES to it.

***I'm not by any means working or related with Spotify. I’m just trying to be helpful; that’s it!***

Re: Downloads are deletede before 30 days

testa121 — Fri, 21 Oct 2016 06:39:49 GMT

I did not reach the Limit. I downloadea around 20 albums a 10 Songs. Even not close to the limit. I reinstalled already sometime ago. This isn't satisfying at all. I am paying, therefore i expect to get what is promised.

Re: Downloads are deletede before 30 days

marlonsphere — Fri, 21 Oct 2016 06:48:53 GMT

Sorry, you feel that way. If you have tried reinstall the app for a couple of times now and still experiencing the issue, I would suggest that you contact Spotify directly as they can check your account from their end. For sure, they will not leave you behind.

Feel free to contact them here, on Twitter with the @SpotifyCares handle, or on their Facebook page.

Thanks,

marlonespi

____________________________________________________________________

If this post solved your issue - Accept it as a SOLUTION.

If you like my post - Please add LIKES to it.

***I'm not by any means working or related with Spotify. I’m just trying to be helpful; that’s it!***