topic Incomplete downloaded songs in Android

Incomplete downloaded songs

Tota888 — Tue, 25 Oct 2016 18:06:28 GMT

I have downloaded a few playlists, and the songs have been downloaded up to some part. It's like they never finished downloading, and it's not like I've lost my wifi connection. It happens to random songs on different palylists.

Re: Incomplete downloaded songs

user-removed — Sat, 29 Oct 2016 19:30:39 GMT

Hey @Tota888!

Thanks for reaching out to Spotify Community. We'll be happy to help you.

In this case, follow these steps:

Log in to your account page on our website and click Offline devices in the menu on the left.
Click REMOVE ALL DEVICES.
Reinstall the app. Here's how.
Save your offline tracks again.

Let us know if that helps or, if you have any questions. We'll be here to help 🙂

Sophia,

Re: Incomplete downloaded songs

rukytech — Sun, 08 Jan 2017 05:18:14 GMT

i did that, so now the 3000 something tracks are being downloaded for the second time, fingers crossed or soon i'll be wanting my money back 🙂

i've attached screenshots of my spotify assigned download folder and what it contains, not something i can play with any kind of player btw....