topic Re: Won't go offline in Android

Won't go offline

Xxx1981 — Mon, 24 Oct 2016 23:36:32 GMT

I have tried all their trouble shooting and nothing has worked. It won't go offline. I just bought family account and already want to cancel ugh

Re: Won't go offline

ErickRGuetta — Mon, 24 Oct 2016 23:44:23 GMT

Have you tried downloading some music already? When you say it won't go offline you mean with the 'Go offline' option in the app?

Re: Won't go offline

Xxx1981 — Tue, 25 Oct 2016 00:01:26 GMT

I have tried with having Playlist downloaded yes. I goto click offline and it won't do it whatsoever. My brother has same phone no issues.

Re: Won't go offline

ErickRGuetta — Tue, 25 Oct 2016 00:09:28 GMT

Does it say you're not Premium or it's just not toggling on?

Re: Won't go offline

Xxx1981 — Tue, 25 Oct 2016 00:12:40 GMT

Not toggling, funny thing is, I turned phone sideways n it did it, would not do it upright.

Re: Won't go offline

ErickRGuetta — Tue, 25 Oct 2016 18:47:04 GMT

That is pretty weird, I know you said you've tried all troubleshooting but have you tried reinstalling the app and also restarting your phone before installing the app again?