topic Re: Sd card issue tablet running android 5.1 in Android

Sd card issue tablet running android 5.1

gbadiaraga — Thu, 27 Oct 2016 14:21:32 GMT

Hi there,

I have got a tablet CHUWI Hi12 and I just got a 64GB mini sd card from Scandisk and Spotify does not seem to recognize it. The tablet recognizes the sd card but Spotify won't give me the 'storage' option.

I have tried deleting cache, reinstaling the app, formatting the sd card from both windows and android but nothing seems to sort it out. Any ideas out there? Thank you very much in advance.

Re: Sd card issue tablet running android 5.1

joa-qo — Thu, 27 Oct 2016 14:27:50 GMT

Try reinstalling the app. Have you tried another sd card? Just to see if the problem is with the card

Re: Sd card issue tablet running android 5.1

Joe — Thu, 27 Oct 2016 17:58:06 GMT

I believe you can only use the SD card on this device for Windows or for Android but not both. Did you format it for use by the android OS?

Re: Sd card issue tablet running android 5.1

gbadiaraga — Thu, 27 Oct 2016 19:33:00 GMT

Thanks joa-qo but I couldnt try that because I do not have another sd card, should ask some friends but thats a good call.

Re: Sd card issue tablet running android 5.1

gbadiaraga — Thu, 27 Oct 2016 19:36:37 GMT

I formatted first on windows both full and quick format then when I started android it said that the sd card was empty and it needed to be formatted so as to use it. I formatted it from Android and Android recognises it but Spotify won´t 😞

Re: Sd card issue tablet running android 5.1

Joe — Thu, 27 Oct 2016 22:00:20 GMT

The device is such a niche product that I'm thinking you'll need to get in touch with CHUWI support to see if they can help but first try this:

Stop Spotify (Settings -> Apps -> Spotify)
Manually create /storage/sdcard1/Android/data
Copy 'com.spotify.music' and all subdirectories from internal storage to '/storage/sdcard1/Android/data'
Open Settings -> Apps -> Spotify then tap 'Clear Data'
Restart Spotify and log back in again
Set Download quality to 'Extreme'
Try downloading a large playlist

Re: Sd card issue tablet running android 5.1

gbadiaraga — Fri, 04 Nov 2016 00:17:05 GMT

Hi Joe.

Thanks for answering.

I am stuck at step "Manually create /storage/sdcard1/Android/data" as android wont let me create folders containing slashes.

Kind regards

Re: Sd card issue tablet running android 5.1

Joe — Fri, 04 Nov 2016 00:23:00 GMT

'That's shorthand for:

Create folder "Android" on the external SD card

then create sub-folder "Data" in the folder "Android"

Re: Sd card issue tablet running android 5.1

gbadiaraga — Fri, 04 Nov 2016 11:36:40 GMT

It worked Joe! You are amazing and you made my day thank you very much 🙂

Re: Sd card issue tablet running android 5.1

Joe — Fri, 04 Nov 2016 11:59:01 GMT

Awesome! I'm happy we got it working 🙂