topic Re: Cant delete playlist that's continuously 'loading' in Android

Cant delete playlist that's continuously 'loading'

Bugzyben — Fri, 11 Nov 2016 21:38:41 GMT

I created a playlist whilst offline & when I went online, the playlist would not load the songs I added. In fact it continuously says 'loading' & I cannot delete it whatsover. Can anyone help?

Re: Cant delete playlist that's continuously 'loading'

crematedman — Sat, 12 Nov 2016 04:53:16 GMT

@Bugzyben hey there, i've had this issue before,

i solved it through the following steps:

first i'd suggest you uninstall the app, restart your device(s) and then re-install.
next, you can sign out of all devices here.
clear the cache for the app.
try listening on a different device to see if the same problem occurs.

let me know if that helps!

Re: Cant delete playlist that's continuously 'loading'

Bugzyben — Sat, 12 Nov 2016 10:45:23 GMT

Thanks so much Matt, I'll give that a go & let you know.

Kind regards

Ben

Re: Cant delete playlist that's continuously 'loading'

Bugzyben — Sat, 12 Nov 2016 11:14:52 GMT

Sorry Matt, I meant to ask.....will clearing the cache for the app delete everything but the app including my playlists & less importantly, my settings?

Thanks again.

Ben.

Re: Cant delete playlist that's continuously 'loading'

crematedman — Sat, 12 Nov 2016 16:10:42 GMT

@Bugzyben your playlists, followers, following, listening profile will not be affected

your settings will revert to normal though!

Re: Cant delete playlist that's continuously 'loading'

Bugzyben — Sun, 13 Nov 2016 09:57:44 GMT

Thanks Matt, you've been really helpful.

Regards

Ben

Re: Cant delete playlist that's continuously 'loading'

crematedman — Sun, 13 Nov 2016 10:09:54 GMT

@Bugzyben My pleasure! Happy listening ^_^