topic Re: Still can't renew my subscription in Android

Still can't renew my subscription

Sof_M_G — Tue, 17 Jul 2012 08:27:38 GMT

Hi,

Every month I have trouble renewing my premiumsubscription. This has been a problem for a long time now. First I get an email saying that they have been unable to withdraw funds from my account and tell me to log on to Spotify webpage and check my payment details. But when I update the payment details it pops up a pink box saying that it doesn't work and I have to check if I have sufficient funds on my bankaccount whixh I always have had. Sometimes it works if I wait for a few days but I can't use Spotify on my mobile during these days. Why is this happening every month?

Please help!

Re: Still can't renew my subscription

Goodman — Tue, 17 Jul 2012 13:12:41 GMT

Well that's not good. Customer Support should be able to help you out with that. Try using the contact form:

https://www.spotify.com/about-us/contact/contact-spotify-support//

Re: Still can't renew my subscription

cmoore54 — Sun, 13 Nov 2016 17:49:30 GMT

They already took my payment but it keeps saying they can't renew my account. Here's the receipt of the payment taken.

11/10/2016

ADY*Spotify P01083F07A HTTPS://WWW.S NY US

-$9.99

it was taken from my card on the 10th of this month.

Re: Still can't renew my subscription

Joe — Sun, 13 Nov 2016 18:47:12 GMT

Use the contact form linked to above. I'm sure they'll get it sorted.