topic Re: All songs gone in Android

All songs gone

Memymomon — Sun, 27 Nov 2016 03:18:31 GMT

So for the 3rd time this year i have opened up my spotify app to find that every single one of my songs that i had downloaded had been taken off of my device completly so now I have to re download all of my songs again. I tried looking for solutions already but cant find any.
I have a galaxy s7 edge and when I checked my offline devices it has my phone on ther twice with two diffrent dates for some reason which might be the problem.

Re: All songs gone

Catee — Sun, 27 Nov 2016 06:10:45 GMT

Hey, @Memymomon!

Welcome to Spotify.

Have you tried the following?:

Restarting Spotify
Restarting your device
Relogging into Spotify
Reinstalling Spotify

Let me know if this solves your problem.

Happy Spotifying!
Cate

Re: All songs gone

Memymomon — Sun, 27 Nov 2016 11:49:08 GMT

None of that helped. I went through my storage and found that spotify is taking up aproximently 1.5GB and it had alot of numbered foulders so I belive that is the music its just the app cant find it for some reason after it updates.

Re: All songs gone

Catee — Sun, 27 Nov 2016 20:07:37 GMT

Were you adding songs in large groups before this happened? Unfortunately, you may have hit this bug.

Cate

Re: All songs gone

CanJanosh9 — Mon, 28 Nov 2016 00:05:54 GMT

I've got the same problem (1500+ songs in the saved playlist).

My one keeps "forgetting" where it's stored the songs and all of the settings I made with it (i.e. crossover, d/l and streaming quality, etc.) around every three days.

It is getting pretty annoying, but I don't think any streaming service was built to handle more than a certain amount of songs in a playlist.

I tried switching to spotify to see if I could get rid of a similar problem.

I hope this can be fixed.

Jan

Re: All songs gone

RodrigoPalma — Tue, 29 Nov 2016 22:56:39 GMT

Hey @CanJanosh9, welcome to the Spotify Community!

This can happen due to cache-clearing apps on your device. You can remove your offline devices by following the steps here. After this, a reinstall will be needed to have this working again. Give it a try and let us know how that goes.

We’ll be waiting for your answer.