topic Re: Ford Sync does not recognize Spotify in Android

Ford Sync does not recognize Spotify

user-removed — Fri, 02 Dec 2016 05:50:09 GMT

Hi,

I've updated Spotify yesterday to version 7.0.0.1369 armV7 on my Huawei P8 (Android 6.0.1) and since the Sync in my Ford Fiesta does Not recognize the app anymore. Any suggestion or should I Just wait for the next update?

Re: Ford Sync does not recognize Spotify

jimjam1403 — Fri, 02 Dec 2016 15:26:29 GMT

I've had the exact same issue - I think everyone has!

I think until they fix it the only solution is to uninstall the app from your phone, grab the previous release APK from here http://www.apkmirror.com/apk/spotify-ltd/spotify/spotify-6-9-0-1212-release/spotify-music-6-9-0-1212-3-android-apk-download/ and install it using that.

Make sure your phone doesn't automatically update it like mine did! (and you will need to redownload all of your playlists etc)

Re: Ford Sync does not recognize Spotify

jimjam1403 — Fri, 02 Dec 2016 16:17:36 GMT

*** Update ***

I have just spent the last 40 minutes on chat with Spotify support, who have no idea this is going on! I am now waiting for an escalation email and a response

Re: Ford Sync does not recognize Spotify

user-removed — Fri, 02 Dec 2016 17:17:42 GMT

I've been emailing them all day and they keep telling me that it's fords issue, but I have sent them a link to this thread as it's no coincidence we are all having this issue since the update, and the only thing that has changed is spotify.

Re: Ford Sync does not recognize Spotify

jimjam1403 — Fri, 02 Dec 2016 17:26:53 GMT

Especially as rolling it back works fine! The only thing that is different that I have noticed is this notification pops up for a few seconds when SYNC is trying to connect

I've just replied to an email asking me to give more info... it might be a while before I hear anything else

Re: Ford Sync does not recognize Spotify

user-removed — Fri, 02 Dec 2016 17:32:25 GMT

I was asked to send these images,

Re: Ford Sync does not recognize Spotify

jimjam1403 — Fri, 02 Dec 2016 17:34:40 GMT

Exactly what mine is doing... The only way I can think this is a Ford issue is if Spotify made a huge change to the API/Device connection protocol in the update and just expected Ford to update theirs to match it - but that seems unlikely

Re: Ford Sync does not recognize Spotify

Nick0602 — Fri, 02 Dec 2016 19:43:47 GMT

same issue here, my car can't detect the app anymore after the last update.

Re: Ford Sync does not recognize Spotify

Rawill — Fri, 02 Dec 2016 19:49:48 GMT

Same issue. No more applink after the newest update. Rolling back to the old version for now.

Re: Ford Sync does not recognize Spotify

NocteDeDoloris — Fri, 02 Dec 2016 20:25:47 GMT

Same here. Spotify was working fine yesterday. App was updated yesterday evening. This morning : no app...
As a dirty workaround I launch manually spotify, start my car, and use blutooth headset mode, but to change artist, album, whatever, I have to check my phone.
I'll check for an older apk.
Galaxy Note 2, android 4.4.2, spotify v7.0.0.1369, Fiesta 2016.

Re: Ford Sync does not recognize Spotify

THEMamaMAC — Sat, 03 Dec 2016 23:08:53 GMT

My 2017 Escape is also doing it! It started yesterday morning. Since I use Spotify pretty much exclusively, this is absolutely annoying!

Re: Ford Sync does not recognize Spotify

mwc01 — Mon, 05 Dec 2016 04:21:29 GMT

This has been the same for me and my 2014 Ford Fiesta. First time since I have had the car that the app would not work with my car. It all started after this most recent update (7.0.0.1369), which I updated to late Wednesday, I think. and I am not pleased, whatsoever. I mostly use Spotify on my way to and from work, which, now I can't, unless I go through and un-install and re-install the previous version.

I knew there was a reason why I was always hesitant to update this app for long periods of time...

Re: Ford Sync does not recognize Spotify

Tiffanyvseric — Mon, 05 Dec 2016 06:09:55 GMT

I'm having this exact same issue, I did a factory reset of the Ford SYNC on my fiesta and reinstalled spotify but nothing fixes it, it just keeps searching for applications. Considering this started the day after my Spotify renewed I'm pretty pissed off...

Re: Ford Sync does not recognize Spotify

Criticalpain26 — Mon, 05 Dec 2016 14:52:58 GMT

I have the exact same problem since I updated the Spotify app to version 7.0. So this must be update related, hope this gets fixed fast. I'm paying for this ...

EDIT: i just downloaded version 6.9 from this link: http://www.apkmirror.com/apk/spotify-ltd/spotify/spotify-6-9-0-1212-release/spotify-music-6-9-0-1212-3-android-apk-download/download/

And it works again!

Ps. Version 7.1 beta also wasn't working.

Re: Ford Sync does not recognize Spotify

elmore328 — Mon, 05 Dec 2016 18:10:41 GMT

Count me in to this undesirable club. My 2013 F150 SYNC system will not recognize Spotify since the newest Spotify update on Friday (11/2/16). I don't listen to the radio or CD's in my truck, only Spotify and I'm getting pretty agitated that this has occurred and isn't fixed yet.

Re: Ford Sync does not recognize Spotify

jimjam1403 — Mon, 05 Dec 2016 18:14:39 GMT

I chased up the Tech emails today and got this as a response

Hi jimjam1403,

Thanks for getting back to us.

We completely understand your keenness to get this resolved. We've forwarded your details to our top tech folks and they're looking into it as we speak!

As soon as we have any update, we'll get back to you. Let us know if you have any more questions. We're only an email away.

Have a fantastic day 🙂

So hopefully that means there *might* be progress being made

Re: Ford Sync does not recognize Spotify

Rawill — Mon, 05 Dec 2016 22:30:03 GMT

Sounds like generic response to keep you quiet. Hopefully I'm wrong.

I went back to 6.9 as well and using that as a work around.

Re: Ford Sync does not recognize Spotify

jimjam1403 — Mon, 05 Dec 2016 23:03:33 GMT

It does, yes... but unfortunately for them - I tend to pester until I get a result... so essentially every other day until I get a proper response & resolution they will be hearing from me 😄

Re: Ford Sync does not recognize Spotify

elmore328 — Tue, 06 Dec 2016 17:30:13 GMT

Please pester away!

Spotify keeps sending me offers for "3 months for 0.99" yet I can't take advantage of this offer because I am already a premium member. However...I will continue to get charged $9.99 per month for service that I can't use in my truck in the manner that it is supposed to work in.

Don't get me wrong, I LOVE my Spotify, but when it's got a glitch and they won't address it, it irks me pretty bad.

Re: Ford Sync does not recognize Spotify

seanws78 — Wed, 07 Dec 2016 06:08:34 GMT

I too am getting this issue with my 2014 Ford Focus Titanium. I was beginning to wonder if it was just me but thankfully not. .........>Awaiting the update<........