topic Re: Last.fm scrobbling not working in Android

Last.fm scrobbling not working

wizardbynight — Fri, 09 Dec 2016 18:52:34 GMT

Hi all, I'm a fairly new user to Spotify and have had nothing but problems with their software since I started using it as my main source of music playback.

The latest issue is last.fm scrobbling, which was working fine until about a week ago, now it barely scrobbles at all. I'm lucky if it'll pick up 3 or 4 tracks a day. I've tried logging out and back in to both the Android app, and the Desktop app for macOS. Currently neither are scrobbling at all and it's really annoying me. I get really vexed when developers break features in adding new ones. They're worse than Sony over here, and I'm paying £10 a month for this.

Any ideas?

Re: Last.fm scrobbling not working

Kamran — Fri, 09 Dec 2016 19:00:07 GMT

Hey @wizardbynight. Thanks for posting in the Spotify Community.

Usually this happens because of a problem that occurs while Spotify is trying to contact the last.fm API but it fails to contact it, due to a problem or another on last.fm's end. I'd recommend contacting Last.fm and make sure everything is alright on their end. Let me know what happens. 🙂

Re: Last.fm scrobbling not working

wizardbynight — Fri, 09 Dec 2016 19:03:43 GMT

Thanks for the quick response,

It's odd as it works fine using the desktop scrobbler app and iTunes?

Re: Last.fm scrobbling not working

Kamran — Fri, 09 Dec 2016 19:05:59 GMT

@wizardbynight wrote:

Thanks for the quick response,

It's odd as it works fine using the desktop scrobbler app and iTunes?

Those apps are using the newer version of the Last.fm API which is more reliable. Spotify themselves haven't updated to the newer version of the Last.fm API. They're still using the older version, which has some problems sometimes.

Re: Last.fm scrobbling not working

wizardbynight — Fri, 09 Dec 2016 19:09:27 GMT

Right, so technically this is a Spotify issue, not a Last.fm issue?

Re: Last.fm scrobbling not working

Kamran — Fri, 09 Dec 2016 19:18:19 GMT

@wizardbynight wrote:

Right, so technically this is a Spotify issue, not a Last.fm issue?

Not really. Might just be your device is having problems contacting the Last.fm API as it's scrobbling music over here just fine. And also I'd recommend making sure all your Spotify applications are on the latest versions and reauthorizing Spotify's Last.fm integration by logging out of the integration via Spotify's app settings. Let me know if that solves anything 🙂

Just to confirm that everything is working A OK over here, here's my Lastfm link: http://www.last.fm/user/MackeyKamran

Re: Last.fm scrobbling not working

Joe — Fri, 09 Dec 2016 19:45:52 GMT

eh, it's far more satisfying to blame Spotify for everything 🙂

@wizardbynight you know you can check the last.fm status here?

Re: Last.fm scrobbling not working

Kamran — Fri, 09 Dec 2016 19:50:13 GMT

@Joe wrote:

eh, it's far more satisfying to blame Spotify for everything 🙂

@wizardbynight you know you can check the last.fm status here?

Haha yeah. And yeah, according to the Last.fm status site there is indeed an issue while scrobbling to some users profiles doesn't work. I always expect that whenever someone is having problems scrobbling to Last.fm.

And a lot of people find it fun to blame Spotify for everything haha.

Re: Last.fm scrobbling not working

wizardbynight — Sat, 10 Dec 2016 10:54:03 GMT

Okay I seem to have found the issue here. It's the PlayStation app causing the issue. If I power down the PS4 then my phone starts scrobbling again.

I know there is no way of enabling scrobbling on the PS4 app, but previously if I used my phone as a remote then it would automatically scrobble that way. This doesn't seem to work anymore. The PS4 app is actually preventing it.

Re: Last.fm scrobbling not working

Joe — Sat, 10 Dec 2016 11:29:24 GMT

As far as I know, playing music through spotify connect has never scrobbled.

Re: Last.fm scrobbling not working

wizardbynight — Sat, 10 Dec 2016 11:31:50 GMT

Well it has, I've been doing it for the past two months.

Re: Last.fm scrobbling not working

wizardbynight — Sat, 10 Dec 2016 11:31:52 GMT

Well it has, I've been doing it for the past two months.

Re: Last.fm scrobbling not working

Joe — Sat, 10 Dec 2016 20:54:25 GMT

Do support this idea.