PLEASE READ!! PREMIUM ERROR

berksankir — Thu, 05 Jan 2017 17:15:07 GMT

I have premium and i've used it very often.Today ,i entered spotify and my premium was cancelled.I checked my credit card's app, and i already payed the installment and i restared my phone and the problem didn't fix.I know my english is not as a american person but please help me

Re: PLEASE READ!! PREMIUM ERROR

MonicaM_Bogota — Sun, 08 Jan 2017 01:11:26 GMT

Hi @berksankir!

Welcome to the Spotify Community.

Let's try to figure this out. Can you follow these steps for us?

Check your subscription page. Your status should be Premium.
If you're on Premium, try signing out and back into the app.
If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If it doesn't help, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support.

Don't hesitate to drop us a message if you need us again.

topic PLEASE READ!! PREMIUM ERROR in Android

PLEASE READ!! PREMIUM ERROR

Re: PLEASE READ!! PREMIUM ERROR