Music Stops Playing When Screen is Off

Noyee666 — Fri, 06 Jan 2017 00:34:50 GMT

I have the Samsung Note 5 and have been experiencing problem with playing songs on Spotify (for probably 6months now) that aren't downloaded to my own playlist. Songs would just stop playing/streaming when I went to other apps (i.e. instagram, FB) while trying to keep playing music on Spotify. Songs that aren't downloaded would only keep playing if I kept my screen on on the app.

I've tried deleting and re-installing the app multiple times and clearing cache/data without any resolution to the problem. This is only a problem when I use my cellphone to play Spotify (no problem on laptop). Can anyone help?

Re: Music Stops Playing When Screen is Off

feelikeastrangr — Fri, 06 Jan 2017 00:46:13 GMT

Hey @Noyee666, check out this existing thread below by other folks with similar issues. Seems like there's a few ways to troubleshoot:

https://community.spotify.com/t5/forums/v3_1/forumtopicpage/board-id/spotifyiOS/thread-id/20458/page/2

Let us know how you get on!

topic Re: Music Stops Playing When Screen is Off in Android

Music Stops Playing When Screen is Off

Re: Music Stops Playing When Screen is Off