topic Re: Downloading on Samsung Galaxy Device in Android

Downloading on Samsung Galaxy Device

eborggrech — Sat, 07 Jan 2017 13:56:31 GMT

hi,

I've just purchased a Samsung Galaxy Tab S2 and i've downloaded Spotify and tagged a couple of playlists for "Download". The status remains "Waiting for Download" forever. A particular song will download if I listen to it specifically but not the whole Album or Playlist. I've tried:

1) Deleting App Data & Uninstalling/reinstalling

2) Resetting Tablet to factory and reinstalling Spotify.

3) Logged into my Spotify Account through the web portal and removed all Offline devices and followed the 2 steps above again.

I also have the same issue on my Samsung Galaxy S7 Edge device.

Any suggesstions?

Re: Downloading on Samsung Galaxy Device

Joe — Sat, 07 Jan 2017 15:20:34 GMT

Hi. It could be that the ports spotify uses aren't open. Are you using your home wifi or a public wifi? Can you download over mobile data?

Re: Downloading on Samsung Galaxy Device

eborggrech — Sat, 07 Jan 2017 15:27:12 GMT

Hello Joe,

I am using home wifi. Are downloads carried out through a different port
from when you playback? Very strange issue 😞