topic Re: Problems with SD Card in Android

Problems with SD Card

Itzamna — Fri, 13 Jan 2017 09:09:11 GMT

Hello, so I'm having troubles with the SD Card, when I just installed Spotify it recognized the SD but after an ahour or so it doesn't read it anymore, sometimes when I reboot my cellphone it read the SD but I have to download everything again and anfter an ahour or so it stops to read the card, I've have tried everything, please help 😞

Re: Problems with SD Card

Erika — Fri, 13 Jan 2017 17:53:52 GMT

Hey @Itzamna! Welcome to our Community.

That's not cool. To fix this, we need you to confirm the following:

Device:
Version of Android:
Version of Spotify:
Does the SD card have at least 1GB of free space?:

Keep us posted 🙂

Re: Problems with SD Card

Itzamna — Fri, 13 Jan 2017 18:16:05 GMT

I'm on a Samsung Galaxy Grand Prime (SM-G531H) running Ressurection Remix 5.8.0 (7.1.1) and I have a 60GB free on my SD. Spotify version: 7.2.0.1250 armV7

Re: Problems with SD Card

Erika — Fri, 13 Jan 2017 18:18:37 GMT

Thanks for the info @Itzamna!

Did this issue start happening after an specific update or event?

Can you let us know if you have any cache-clearing apps installed on your device? If so, make to sure to disable them as they might affect the data stored on the Spotify app cache.

We look forward to hearing back from you.

Re: Problems with SD Card

Itzamna — Fri, 13 Jan 2017 18:41:38 GMT

I'm having this issue since I bought the SD Card, like 2 weeks ago, and nope, I don't have any app to clean the cache.

Re: Problems with SD Card

Itzamna — Sun, 15 Jan 2017 18:51:47 GMT

Ok, I know what's happening, it's the ROM that I'm running, internal sharing is not working, I guess I'll have to go back to the stock ROM 😞