topic Re: Unplayable album in Android

Unplayable album

Rachyandle — Fri, 20 Jan 2017 16:57:42 GMT

I'm unable to play an album I've downloaded. The album in question is called 'less is more' by Stewart Mac. I've played the album previously and not had a problem with it. I went to play it today and its now unplayable. I've tried uninstalling and reinstalling it on my phone (samsung) but this hasnt helped

Re: Unplayable album

Jacob — Fri, 20 Jan 2017 17:04:34 GMT

Hey @Rachyandle, welcome to the Spotify Community!

I'm having trouble finding the album you've mentioned, could you copy its Spotify URI and paste it here?

It seems to me like the album may have been removed from Spotify. Missing or unavailable music is almost always a decision by the artist/label to withhold the content from Spotify. Sometimes it's temporarily unavailable while they sort out legal issues or correct metadata, in which case it'll be back up as soon as they resubmit it to Spotify. While it might be a good idea to contact the artist or label directly and ask why the music isn't on Spotify, you can also fill out this form to let Spotify staff know of your interest. You might also be interested in supporting this idea, which suggests a simpler method for requesting albums missing from Spotify.

Looking forward to your response 🙂

Re: Unplayable album

Rachyandle — Fri, 20 Jan 2017 17:06:49 GMT

How do I copy the uri? Sorry I'm still very new to spotify!

Re: Unplayable album

Jacob — Fri, 20 Jan 2017 17:17:36 GMT

@Rachyandle,

No problem 🙂 When viewing the album, there should be three little dots in the top right of the screen (I'm currently using the iOS app so it may look slightly different for you). If you tap on those, you should be able to select "Share" and then "Copy Album Link."

Also, what is the exact issue that you are having? Is the music not playing when you tap on it (and is other music working fine)? Is it only not working when you switch to offline mode? Or are the songs grayed out?

Re: Unplayable album

Rachyandle — Fri, 20 Jan 2017 19:33:13 GMT

https://open.spotify.com/album/3PKPpz6TN8ULcYCfYEe5Wo

Its showing in my album list (I've got it set to show unplayable albums) as downloaded but it wont play at all. I've tried when online and offline. An uninstall of the app didnt work (tried twice).

Re: Unplayable album

Joe — Fri, 20 Jan 2017 20:07:01 GMT

According to this, the album isn't available on spotify.

Re: Unplayable album

Rachyandle — Fri, 20 Jan 2017 20:15:40 GMT

It was available when I played it a few weeks ago!