https://community.spotify.com/t5/Android/Spotify-family/m-p/1560929#M74197 <DIV> <DIV> <DIV> <P>Hey&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/9515483">@sturach2001</a>!</P> <P>&nbsp;</P> <P>Thanks for bringing this to our attention.</P> <P>&nbsp;</P> <P>Have you tried following all the steps <A href="https://support.spotify.com/account_payment_help/subscription_options/premium-for-family/" target="_self">here</A>?</P> <P>&nbsp;</P> <P>If nothing works, can you send us some screenshots of the error&nbsp;messages&nbsp;you're getting?</P> <P>&nbsp;</P> <DIV> <DIV>We'll take a look.</DIV> </DIV> </DIV> </DIV> </DIV> Sat, 21 Jan 2017 22:55:17 GMT Maria_B 2017-01-21T22:55:17Z https://community.spotify.com/t5/Android/Spotify-family/m-p/1558098#M74039 One of the members of my Spotify family package cannot down load any thing he has an android ph it says he's active but when he tries to download it pops up to join Spotify premium??? Wed, 18 Jan 2017 19:47:20 GMT https://community.spotify.com/t5/Android/Spotify-family/m-p/1558098#M74039 sturach2001 2017-01-18T19:47:20Z https://community.spotify.com/t5/Android/Spotify-family/m-p/1560929#M74197 <DIV> <DIV> <DIV> <P>Hey&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/9515483">@sturach2001</a>!</P> <P>&nbsp;</P> <P>Thanks for bringing this to our attention.</P> <P>&nbsp;</P> <P>Have you tried following all the steps <A href="https://support.spotify.com/account_payment_help/subscription_options/premium-for-family/" target="_self">here</A>?</P> <P>&nbsp;</P> <P>If nothing works, can you send us some screenshots of the error&nbsp;messages&nbsp;you're getting?</P> <P>&nbsp;</P> <DIV> <DIV>We'll take a look.</DIV> </DIV> </DIV> </DIV> </DIV> Sat, 21 Jan 2017 22:55:17 GMT https://community.spotify.com/t5/Android/Spotify-family/m-p/1560929#M74197 Maria_B 2017-01-21T22:55:17Z