topic Re: Android 7 - can't move offline files to external SDCard in Android

Android 7 - can't move offline files to external SDCard

MrAkharin — Sat, 28 Jan 2017 12:33:51 GMT

Since the latest update of spotify I can no longer choose the storage for the offline files.

Spotify stores the files on the interal memory an uses all my free memory. Now I have only 250 MB storage free.

On the external SD card I've got 67 GB free.

Please, help.

Re: Android 7 - can't move offline files to external SDCard

Erika — Sat, 28 Jan 2017 17:13:21 GMT

Hey @MrAkharin and welcome to our Community!

That doens't sound good. We need you to provide the next info:

Device model:
Version of Android:
Version of Spotify:

Also, have you tried to remove the SD card and reinsert it again?

Let us know how it goes.

Re: Android 7 - can't move offline files to external SDCard

Joe — Sat, 28 Jan 2017 19:57:21 GMT

Is the storage option missing in spotify settings?

What device, android version and spotify version are you using?

Re: Android 7 - can't move offline files to external SDCard

Camilaernandes — Sat, 28 Jan 2017 20:40:06 GMT

Pessoal alguém pode me ajudar, eu fui assaltada ontem e eu tinha assinatura de tres meses 1,99 agora comprei o novo telefone e não consigo acessar a minha conta Premium diz que não tenho mas me cobra a tarifa na fatura o que fazer?

Re: Android 7 - can't move offline files to external SDCard

MrAkharin — Sun, 05 Feb 2017 12:19:41 GMT

Hi,

Device model: HUAWEI P9
Version of Android: 7.0
Version of Spotify: 7.5.0.1076 armV7

Removing and reinserting the SD Card didn't help.

I even uninstalled spotify and installed it again, but nothing changed.

Re: Android 7 - can't move offline files to external SDCard

MrAkharin — Sun, 05 Feb 2017 12:21:18 GMT

Yes the storage option is missing in the sporify settings.

I'm using a HUAWEI P9 - Android 7.0 and Spotify Version 7.5.0.1076 armV7

Re: Android 7 - can't move offline files to external SDCard

Joe — Sun, 05 Feb 2017 14:47:52 GMT

If the SD card is formatted as internal storage instead of portable storage apps will not see an external SD card, just a large pool of internal storage. Check what it shows in android settings>storage. More detailed explanation here.