topic Playlists disappeared in Android

Re: Playlists disappeared

user-removed — Thu, 02 Feb 2017 16:10:15 GMT

Hi,

I try this befor to and now again, but it stands that I dont delete any playliste

Playlists disappeared

user-removed — Thu, 02 Feb 2017 15:02:35 GMT

Hi,

Today I couldn't log in on my phone, so I refresh my passwoord.

Finelly I could go intro my account, but all my playlists are gone!!!

How is that passeble?

Please help me!

Kind regards,

Agnieszka

Re: Playlists disappeared

Nico — Thu, 02 Feb 2017 15:05:49 GMT

Hey @user-removed! Welcome to the Spotify Community. ^^

What happened: You most likely logged into an additional account you didn’t know you have. Don’t worry; unless you’ve applied a payment method to it at some point, this account is not costing you anything.

What to do: To get to the account you’re used to, log out of the “empty” account and log in again but, this time, use just your Spotify username, not your email address.

Let us know if that helps, thanks! ^^
Peace

Re: Playlists disappeared

user-removed — Thu, 02 Feb 2017 15:26:53 GMT

Hi,

I try with my username but still I come intro the empty one.

Also I try to log in with my FB account, mostly I logging with my FB account, but still in dont works...

Re: Playlists disappeared

Nico — Thu, 02 Feb 2017 15:30:18 GMT

@user-removed

Hmm, that's odd.

Please try to reinstall your app. Here's a step by step tutorial. ^^

Peace

Re: Playlists disappeared

user-removed — Thu, 02 Feb 2017 15:54:15 GMT

Hi,

I try to reinstall, but still empty .[☹]
Can you guy's not take it back for me?

Re: Playlists disappeared

Nico — Thu, 02 Feb 2017 15:59:40 GMT

@user-removed

Be sure to check the recover playlist list? *recover playlists*

And can you see your playlists on your computer or on the Spotify web player?

Peace

Re: Playlists disappeared

Nico — Thu, 02 Feb 2017 16:13:06 GMT

@user-removed

Please let me know the following details:

1. Exact Device (e.g. Samsung Galaxy 4)

2. Exact operating system (e.g. 4.4.2)

3. Spotify app version installed (2.0.0)

Thanks! ^^

Peace

Re: Playlists disappeared

user-removed — Thu, 02 Feb 2017 17:25:53 GMT

1. Exact Device Windows laptop

2. Exact operating system W 10

3. Spotify app version installed 1.0.47.13.gd8e05b1f