topic Re: Can't download files to offline in Android https://community.spotify.com/t5/Android/Can-t-download-files-to-offline/m-p/1573401#M75124 <P>Hey&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/10215017">@agathefox</a>&nbsp;and welcome to our Community!</P> <P>&nbsp;</P> <P><I><SPAN style="font-weight: 400;">That's not cool. Please follow the steps here:</SPAN></I></P> <P>&nbsp;</P> <UL> <LI style="font-weight: 400;"><I><SPAN style="font-weight: 400;">Log in to </SPAN><A href="https://www.spotify.com/account/overview/" target="_blank"><SPAN style="font-weight: 400;">your account page</SPAN></A><SPAN style="font-weight: 400;"> on our website and click Offline devices in the menu on the left.</SPAN></I></LI> </UL> <UL> <LI style="font-weight: 400;"><SPAN style="font-weight: 400;">Click REMOVE ALL DEVICES.</SPAN></LI> </UL> <UL> <LI style="font-weight: 400;"><SPAN style="font-weight: 400;">Reinstall the app with the steps </SPAN><A href="https://support.spotify.com/article/reinstallation-of-spotify/" target="_blank"><SPAN style="font-weight: 400;">here</SPAN></A><SPAN style="font-weight: 400;">.</SPAN></LI> </UL> <UL> <LI style="font-weight: 400;"><SPAN style="font-weight: 400;">Save your offline tracks again.</SPAN></LI> </UL> <P>&nbsp;</P> <P><I><SPAN style="font-weight: 400;">Does that help at all? Keep us posted <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></SPAN></I></P> Sun, 05 Feb 2017 15:34:54 GMT Erika 2017-02-05T15:34:54Z Can't download files to offline https://community.spotify.com/t5/Android/Can-t-download-files-to-offline/m-p/1573248#M75109 <P>Hi there,&nbsp;</P><P>Recently when I download files they immidietly turned on to be not downloaded, even I didn't switch it on. I tried to restart, download APP again, but that didn't help. Please, help! <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span>&nbsp;</P> Sun, 05 Feb 2017 12:04:51 GMT https://community.spotify.com/t5/Android/Can-t-download-files-to-offline/m-p/1573248#M75109 agathefox 2017-02-05T12:04:51Z Re: Can't download files to offline https://community.spotify.com/t5/Android/Can-t-download-files-to-offline/m-p/1573401#M75124 <P>Hey&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/10215017">@agathefox</a>&nbsp;and welcome to our Community!</P> <P>&nbsp;</P> <P><I><SPAN style="font-weight: 400;">That's not cool. Please follow the steps here:</SPAN></I></P> <P>&nbsp;</P> <UL> <LI style="font-weight: 400;"><I><SPAN style="font-weight: 400;">Log in to </SPAN><A href="https://www.spotify.com/account/overview/" target="_blank"><SPAN style="font-weight: 400;">your account page</SPAN></A><SPAN style="font-weight: 400;"> on our website and click Offline devices in the menu on the left.</SPAN></I></LI> </UL> <UL> <LI style="font-weight: 400;"><SPAN style="font-weight: 400;">Click REMOVE ALL DEVICES.</SPAN></LI> </UL> <UL> <LI style="font-weight: 400;"><SPAN style="font-weight: 400;">Reinstall the app with the steps </SPAN><A href="https://support.spotify.com/article/reinstallation-of-spotify/" target="_blank"><SPAN style="font-weight: 400;">here</SPAN></A><SPAN style="font-weight: 400;">.</SPAN></LI> </UL> <UL> <LI style="font-weight: 400;"><SPAN style="font-weight: 400;">Save your offline tracks again.</SPAN></LI> </UL> <P>&nbsp;</P> <P><I><SPAN style="font-weight: 400;">Does that help at all? Keep us posted <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></SPAN></I></P> Sun, 05 Feb 2017 15:34:54 GMT https://community.spotify.com/t5/Android/Can-t-download-files-to-offline/m-p/1573401#M75124 Erika 2017-02-05T15:34:54Z