https://community.spotify.com/t5/Android/Podcast/m-p/1573490#M75137 <P>Hey&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/8853146">@mich_mashmish</a>&nbsp;and&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/10127604">@ab1987</a>, welcome to our Community!</P> <P>&nbsp;</P> <P>That's not cool. Could you let us know if this is happening with your offline Podcasts? If so, d<SPAN data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Add tag, take to DM to get the username, then ask about the following:\n\n- OS/device and Spotify version.\n- Cache-clearing apps?\n- Did it happen after their phone restarted/battery died? \n- Do they have more than 3 offline devices? \n- Have they been offline for 30+ days?\n\nCheck offline devices in UA2 and ask permission to remove them if they're duplicates, then remove them. Then ask the user to resync their Podcasts offline.\n\nIf it happens again once they have, ask for an example of a Podcast that this recently happened to, let the user know we're looking into it, snooze for 5 mins, and send to L3 with all the info in a note.\n\nL3 - Add the info to the JIRA and close as Investigating&quot;}" data-sheets-userformat="{&quot;2&quot;:8963,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;11&quot;:4,&quot;12&quot;:0,&quot;16&quot;:10}">id it happen after your phone restarted/battery died? Do you have more than 3 offline devices? <BR /><BR /></SPAN></P> <P><SPAN data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Add tag, take to DM to get the username, then ask about the following:\n\n- OS/device and Spotify version.\n- Cache-clearing apps?\n- Did it happen after their phone restarted/battery died? \n- Do they have more than 3 offline devices? \n- Have they been offline for 30+ days?\n\nCheck offline devices in UA2 and ask permission to remove them if they're duplicates, then remove them. Then ask the user to resync their Podcasts offline.\n\nIf it happens again once they have, ask for an example of a Podcast that this recently happened to, let the user know we're looking into it, snooze for 5 mins, and send to L3 with all the info in a note.\n\nL3 - Add the info to the JIRA and close as Investigating&quot;}" data-sheets-userformat="{&quot;2&quot;:8963,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;11&quot;:4,&quot;12&quot;:0,&quot;16&quot;:10}">Keep us posted.</SPAN></P> Sun, 05 Feb 2017 17:34:24 GMT Erika 2017-02-05T17:34:24Z https://community.spotify.com/t5/Android/Podcast/m-p/1523851#M71910 <P>I'm using android (obvi) and Podcasts don't work, i keep tapping on them but they don't open up. I tried long pressing but all it gives me is the synopsis of the chosen podcast and the option to share it on social media but i haven't been able to listen to anything. Is there something I'm doing wrong?</P> Mon, 12 Dec 2016 06:40:43 GMT https://community.spotify.com/t5/Android/Podcast/m-p/1523851#M71910 mich_mashmish 2016-12-12T06:40:43Z https://community.spotify.com/t5/Android/Podcast/m-p/1571990#M75028 <P>i have the same problem! Did anyone come back to you with an answer on this??</P> Fri, 03 Feb 2017 17:56:03 GMT https://community.spotify.com/t5/Android/Podcast/m-p/1571990#M75028 ab1987 2017-02-03T17:56:03Z https://community.spotify.com/t5/Android/Podcast/m-p/1573490#M75137 <P>Hey&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/8853146">@mich_mashmish</a>&nbsp;and&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/10127604">@ab1987</a>, welcome to our Community!</P> <P>&nbsp;</P> <P>That's not cool. Could you let us know if this is happening with your offline Podcasts? If so, d<SPAN data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Add tag, take to DM to get the username, then ask about the following:\n\n- OS/device and Spotify version.\n- Cache-clearing apps?\n- Did it happen after their phone restarted/battery died? \n- Do they have more than 3 offline devices? \n- Have they been offline for 30+ days?\n\nCheck offline devices in UA2 and ask permission to remove them if they're duplicates, then remove them. Then ask the user to resync their Podcasts offline.\n\nIf it happens again once they have, ask for an example of a Podcast that this recently happened to, let the user know we're looking into it, snooze for 5 mins, and send to L3 with all the info in a note.\n\nL3 - Add the info to the JIRA and close as Investigating&quot;}" data-sheets-userformat="{&quot;2&quot;:8963,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;11&quot;:4,&quot;12&quot;:0,&quot;16&quot;:10}">id it happen after your phone restarted/battery died? Do you have more than 3 offline devices? <BR /><BR /></SPAN></P> <P><SPAN data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Add tag, take to DM to get the username, then ask about the following:\n\n- OS/device and Spotify version.\n- Cache-clearing apps?\n- Did it happen after their phone restarted/battery died? \n- Do they have more than 3 offline devices? \n- Have they been offline for 30+ days?\n\nCheck offline devices in UA2 and ask permission to remove them if they're duplicates, then remove them. Then ask the user to resync their Podcasts offline.\n\nIf it happens again once they have, ask for an example of a Podcast that this recently happened to, let the user know we're looking into it, snooze for 5 mins, and send to L3 with all the info in a note.\n\nL3 - Add the info to the JIRA and close as Investigating&quot;}" data-sheets-userformat="{&quot;2&quot;:8963,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;11&quot;:4,&quot;12&quot;:0,&quot;16&quot;:10}">Keep us posted.</SPAN></P> Sun, 05 Feb 2017 17:34:24 GMT https://community.spotify.com/t5/Android/Podcast/m-p/1573490#M75137 Erika 2017-02-05T17:34:24Z https://community.spotify.com/t5/Android/Podcast/m-p/1573531#M75140 still doesn't work, you try clicking on the podcast and it doesn't respond.<BR />I tried restarting phone, re-installing app, nothing. I have never been<BR />able to use Spotify podcast since i downloaded the app (i think around mid<BR />last year).<BR /> Sun, 05 Feb 2017 18:31:53 GMT https://community.spotify.com/t5/Android/Podcast/m-p/1573531#M75140 mich_mashmish 2017-02-05T18:31:53Z