topic Re: Premium account no recognized in Android

Premium account no recognized

arsantos72 — Fri, 10 Feb 2017 19:09:54 GMT

I have a premium account working beautifuly on desktop and chromebook, but my Anfroid MOTO Z phone insistis I am a free user. I used to have a second account but it is long deleted. I do not know how to proceed, it asks me to get premium and pay another fee. This is unfair. I logged in using both facebook and email, nothing works.

Re: Premium account no recognized

MonicaM_Bogota — Sat, 11 Feb 2017 23:01:45 GMT

Hi, @arsantos72!

Welcome to the Spotify Community.

Let's try to figure this out. Can you follow these steps for us?

Check your subscription page. Your status should be Premium.
If you're on Premium, try signing out and back into the app.
If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

Keep us posted.

Re: Premium account no recognized

arsantos72 — Sun, 12 Feb 2017 14:52:53 GMT

Good morning,

Thanks so much for the help, It worked out perfectly.

I am very happy.

Alexandre

Re: Premium account no recognized

arsantos72 — Sun, 12 Feb 2017 14:52:55 GMT

Good morning,

Thanks so much for the help, It worked out perfectly.

I am very happy.

Alexandre