Spotify select playback device prompt blocks android UI

nimareq — Thu, 16 Feb 2017 10:04:03 GMT

Spotify prompt to continue playing on a phone or another device blocks the android UI and forbids for example accepting of an incoming call.

Steps to reproduce:

1) Play a song on your android device (D1) with headphones connected. Stay in the app (leave in foreground).

2) Turn off the screen, let the device lock.

3) Disconnect headphones (playback should stop automatically).

4) Start playback on a different device/computer (D2) with sound output to that particular device D2.

5) Have an incoming call on D1.

- You won't be able to accept this call, the screen won't accept any touches.

6) Unlock the D1, Spotify will pop up with the dialog "Continue playback on D2 or this D1?"

7) Once dismissed, everything works OK. You can again accept incoming calls.

_____________________________________

Device2: Windows 10 laptop with Spotify app

Device1: LG G Flex2

Android 6.0.1

Lock screen turned on with pattern lock

Re: Spotify select playback device prompt blocks android UI

user-removed — Wed, 22 Feb 2017 16:19:04 GMT

Hey @nimareq!

Thanks for getting in touch with the Spotify Community. We'd like to help.

Can you let us know what Spotify version you're rocking? Also, are you getting any specific error messages when you're trying to accept the call? We'll look into this.

In the mean time, follow these steps to reinstall the app. Here's how.

Let us know if that makes any difference or, if you have any questions. We'll be here for you.

Sophia,

topic Spotify select playback device prompt blocks android UI in Android

Spotify select playback device prompt blocks android UI

Re: Spotify select playback device prompt blocks android UI