topic Re: Playlist not available in Android

Playlist not available

Liaha — Tue, 21 Feb 2017 07:21:11 GMT

Hi, I have downloaded some Playlist to be available in offline mode, which worked perfectly fine up until two days ago. Now only some of my Playlist are not available anymore. The name is written in grey letters vs usually white and I can't click on it, although the songs were properly downloaded and worked fell in offline mode before. I am using Android on my Sony phone.
Thanks for ideas and help!

Re: Playlist not available

user-removed — Wed, 22 Feb 2017 19:18:53 GMT

Hey @Liaha!

Thanks for getting in touch with the Spotify Community. We'd like to help.

In this case, follow these steps:

Log in to your account page and click Offline devices in the menu on the left.
Click REMOVE ALL DEVICES.
Reinstall the app. Here's how.
Once you've reinstalled. Save your offline tracks again.

Let us know how it goes or, if you have any questions. We'll be here for you.

Sophia,