topic Re: App is not available on your device in Android

App is not available on your device

Frandje — Wed, 08 Mar 2017 07:55:14 GMT

Got a Huawei mate 9 pro and i get the message above. How can i download spotify on this phone?

Re: App is not available on your device

Maria_B — Sun, 12 Mar 2017 01:50:06 GMT

Welcome to the Spotify Community.

That's odd. In this case, can you try restarting your phone? Then, download Spotify through your app store. Also, make sure you're on a stable WiFi connection.

If nothing works, could you send us a screenshot of the error message you're getting and the exact steps you're following to download the app?

We'll be waiting.

Re: App is not available on your device

Frandje — Mon, 13 Mar 2017 14:20:26 GMT

Hello,

It did not work. I thought it might be because I was awaiting a new sim for my phone. But it does not work with a new sim or the suggestions you came with.

The picture says (the text in green) "This purchase is not avaliable in your country".

Thanks for the reply.

Re: App is not available on your device

Joe — Mon, 13 Mar 2017 15:31:40 GMT

Obvious question (I apologise) but which country are you in?

Re: App is not available on your device

Frandje — Mon, 13 Mar 2017 15:38:20 GMT

No question is stupid here 😃 Norway.

Re: App is not available on your device

Joe — Mon, 13 Mar 2017 16:22:58 GMT

That's bizarre. Does the same thing happen if you try to add spotifyin Play using a browser on a PC? If not, it sounds like Google thinks you are in a country where spotify is unavailable. If you get in touch with their support, they should be able to help.